Loyalty Activation Manager Sofitel, MGallery & Emblems (MFX) Fixed-term contract

AccorCorpo; Issy-les-Moulineaux; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

Une entreprise hôtelière internationale recherche un(e) manager d'activation de la fidélité pour diriger la stratégie de fidélité et améliorer les performances des hôtels. Le poste exige 3-4 ans d'expérience en gestion d'équipe, une bonne maîtrise de l'anglais, et une grande autonomie. Ce contrat à durée déterminée de 6 mois débute en janvier 2026 à Issy-les-Moulineaux, France.

Qualifications

• 3-4 ans d'expérience dans la gestion d'équipe en Réception ou Relations Clientèle.
• Fluente en anglais, d'autres langues sont un plus.
• Capacité à travailler de manière autonome et à résoudre des problèmes complexes.

Responsabilités

• Améliorer le plan de formation sur le programme de fidélité.
• Gérer la communication concernant la performance fidélité des hôtels.
• Superviser l'intégration de nouveaux hôtels dans le programme de fidélité.

Connaissances

Expérience en leader d'équipe

Maîtrise de l'anglais écrit et oral

Capacité à gérer la complexité

Compétences en communication

Sens des résultats

Description du poste

What we offer

La Maison Sofitel Sofitel Legend MGallery & Emblems is founded on a set of values that define our distinctive culture. These values unite all our talents around the achievement of common goals and principles. They define the way we interact with our guests colleagues and communities and guide our behavior.

Our values are:

• Passion & pride : be passionately in love with our brands our guests and our people. Use our E.Q.
• Excellence : comprehensive business approach driving all levers to be best-in-class hôteliers
• Empowerment : we are all Entrepreneurs fully accountable with strong KPIs and freedom too
• Trust & Transparency : share everything no taboo. Feedback is a gift
• Long-term relationship : with owners as well as talent. Creating a strong sense of belonging.
• Bespoke & free : 100% experience-driven. Tailored services. Unlock creativity.
• Proximity : Family spirit responsiveness solidarity & constant dialogue with the field

A career that lets your passion shine

As Loyalty Activation manager you will be in charge of the execution direction and guidance of all aspects of the loyalty activation strategy and operations to achieve our 2026 objectives in terms of member RPS financial operational and growth performance. You will provide support to VPOs La Maison Management teams GMs and hotel teams to maximize our global ALL Accor performance in the hotels.

This position is for the replacement of an employee during a maternity / parental leave you will be hired under a fixed-term contract for a period of 6 months (renewable) starting mid-January 2026 and you will be based in our headquarters in Issy-les-Moulineaux France. You will report to the Head of Hotel Performance for Sofitel Sofitel Legend MGallery & Emblems.

Here are the main missions you will be performing :

• Maintain and continuously improve a detailed training plan focused on the ALL Accor loyalty programme ensuring all relevant stakeholders are well-versed and up-to-date with the programs features and benefits.
• Manage communication regarding hotel loyalty performance actioning comprehensive action plans to address and improve the performance of low-performing hotels.
• Oversee and manage loyalty operations during the onboarding process for new La Maison hotels working with the onboarding team to ensure a seamless and successful launch with the ALL loyalty programme for each new property.
• Coordinate the roll‑out of in-hotel loyalty projects initiated by the central team ensuring effective communication providing necessary training and following up on performance.
• Collaborate closely with GX and quality team to co-create and implement high standards for the loyalty program ensuring they meet the highest quality benchmarks.
• Act as the primary point of L2 contact for all support and inquiries regarding loyalty terms and conditions as well as operational questions catering to various stakeholders.
• Provide ongoing support to hotels with the integration and use of technical tools ensuring a seamless and efficient implementation.
• Support the coordinator in managing daily tasks overseeing projects and facilitating learning and development opportunities to foster continuous improvement and professional growth.
• Location can be subject to discussion.

Qualifications :

What you will bring to the role

• You have experience as a team leader with a track record of 3-4 years in Front Office or Guest Relations.
• You are fluent in written and oral English. Any other language will be beneficial.
• You are able to manage complexity and operate with a high level of autonomy.
• You have a demonstrated ability to drive commercial topics adapt to unexpected issues and tackle them with creative solutions. You demonstrate strong communication skills within and outside your team. You are collaborative results-driven and highly organized.

Key Skills

Facilities Management,ADMA,Heavy Bus Driving,AXA,Building Services,Courier Delivery

Remote Work : No

Employment Type : Full-time

Experience : years

Vacancy : 1