Product Support Team Lead: Lead, Mentor & Resolve Incidents
Pigment
Roissy-en-France
Hybride
EUR 60 000 - 80 000
Plein temps
Hier
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Résumé du poste
A leading SaaS company is seeking a Team Lead for its Product Support team. The role involves leading a team of specialists to ensure exceptional service delivery. Candidates must have over 5 years of experience in technical support or related roles, strong leadership abilities, and excellent communication skills. This position offers a competitive package along with a remote-friendly work environment and flexible hours, contributing to Pigment's innovative growth model.
Prestations
Competitive package
Stock options
Flexible working hours
Remote-friendly environment
High-end equipment
Qualifications
5+ years of experience in technical support or related roles.
Ability to analyze complex issues and create action plans.
Strong leadership skills to mentor and motivate the team.
Responsabilités
Lead and mentor the Product Support team.
Monitor performance and provide constructive feedback.
Identify areas for process enhancement and workflow efficiency.
Connaissances
Technical support
Leadership
Analytical skills
Project management
Interpersonal skills
Description du poste
A leading SaaS company is seeking a Team Lead for its Product Support team. The role involves leading a team of specialists to ensure exceptional service delivery. Candidates must have over 5 years of experience in technical support or related roles, strong leadership abilities, and excellent communication skills. This position offers a competitive package along with a remote-friendly work environment and flexible hours, contributing to Pigment's innovative growth model.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.