Product Support Team Lead: Lead, Mentor & Resolve Incidents

Pigment; Roissy-en-France; Hybride; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading SaaS company is seeking a Team Lead for its Product Support team. The role involves leading a team of specialists to ensure exceptional service delivery. Candidates must have over 5 years of experience in technical support or related roles, strong leadership abilities, and excellent communication skills. This position offers a competitive package along with a remote-friendly work environment and flexible hours, contributing to Pigment's innovative growth model.

Prestations

Competitive package

Stock options

Flexible working hours

Remote-friendly environment

High-end equipment

Qualifications

• 5+ years of experience in technical support or related roles.
• Ability to analyze complex issues and create action plans.
• Strong leadership skills to mentor and motivate the team.

Responsabilités

• Lead and mentor the Product Support team.
• Monitor performance and provide constructive feedback.
• Identify areas for process enhancement and workflow efficiency.

Connaissances

Technical support

Leadership

Analytical skills

Project management

Interpersonal skills

Description du poste

A leading SaaS company is seeking a Team Lead for its Product Support team. The role involves leading a team of specialists to ensure exceptional service delivery. Candidates must have over 5 years of experience in technical support or related roles, strong leadership abilities, and excellent communication skills. This position offers a competitive package along with a remote-friendly work environment and flexible hours, contributing to Pigment's innovative growth model.