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Freelance Quality & Team Manager
Job summary
A leading international freelance service provider is seeking a Freelance Quality & Team Manager to ensure service quality and professional development of remote customer advisors. Responsibilities include conducting coaching sessions, analysing training needs, and motivating a fully remote team. The ideal candidate is fluent in German and English, has experience in leadership roles, and is committed to high-quality standards. This role offers flexibility, autonomy, and the chance to contribute meaningfully to project success.
Benefits
Qualifications
- Experience as a Team Leader, Coach, or Quality Manager in customer service.
- Fluent in German and English (written and spoken).
- Proven experience leading and motivating remote teams.
Responsibilities
- Conduct 1:1 coaching sessions and call monitoring.
- Ensure high service quality focused on customer satisfaction.
- Analyse training needs and coordinate training activities.
- Deliver online workshops and project onboarding sessions.
- Motivate and guide a fully remote team.
- Act as the first operational point of contact for the team.
Skills
Education
German Freelance Quality & Team Manager
Remote across Europe | Freelance
Are you looking for a flexible business model, a strong focus on quality and a long-term freelance collaboration within a dynamic and people-oriented environment?
For an international project, we are currently looking for a Freelance Quality & Team Manager to join a high-performing remote team.
In this role, you will be responsible for the service quality and professional development of up to 25 freelance customer advisors, providing guidance, coaching and operational leadership.
- Conduct 1:1 coaching sessions and call monitoring to identify strengths and development areas
- Ensure consistently high service quality, with a strong focus on customer satisfaction and professional expertise
- Analyse individual training needs and coordinate training activities (communication skills, product knowledge, processes)
- Deliver online workshops and project onboarding sessions using a variety of training methodologies
- Motivate and guide a fully remote team, promoting high quality standards
- Act as the first operational point of contact for the team
- Identify process improvement opportunities and report performance and results to the Operations Manager
- Freelance collaboration, fully remote across Europe (you can work between 10-90 hours per week, you decide how many).
- Responsibility and autonomy from day one
- A varied and challenging role with real impact on project success
- High level of freedom and opportunity to actively contribute to growth
- International, collaborative and performance-driven environment
- Involvement in projects related to Future of Work, sustainability and modern work models
- Completed professional training and experience as a Team Leader, Coach or Quality Manager in customer service
- Proven experience in leading and motivating remote teams
- Fluent German and English (written and spoken)
- Strong communication and coaching skills, with a constructive and development-focused approach
- High quality standards, structured working style and strong attention to detail
- Confidence working in cross-functional and intercultural environments
- Professional, self-assured attitude with a collaborative mindset
If you are interested in a remote freelance role with responsibility, autonomy and long-term perspective, feel free to contact me for more information.
Marco Velenosi
Email: marco.velenosi@cbtalents.com
Phone / WhatsApp: +39 334 619 6398
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.