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Remote Cruise Planner & Guest Advisor
Descripción de la vacante
A travel service organization seeks customer service representatives to assist customers in planning their cruise experiences. The ideal candidates should have any sales background and possess strong communication and interpersonal skills. Responsibilities include handling inquiries, providing guidance on cruise packages, and supporting travel agencies with bookings. A relocation package is offered for candidates coming from outside Portugal, including shared accommodation for 12 months and a competitive salary.
Servicios
Formación
- Any background in sales is welcome (retail, call centre, tourism, e-commerce).
- Strong communication and interpersonal skills are necessary.
- Attention to detail and a problem-solving approach are required.
Responsabilidades
- Handle inbound calls and customer inquiries.
- Provide professional guidance on cruise packages and destinations.
- Offer package upgrades or alternative options when appropriate.
- Deliver pre-booking and post-booking customer support.
- Assist travel agencies with booking management.
- Inform customers about documentation, prices, ships, destinations and related topics.
Conocimientos
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.