Remote CSM for Fintech SaaS – Enterprise Growth

Medium; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A dynamic fintech company based in Spain seeks a Customer Success Manager to act as the primary point of contact for B2B clients. You will manage the full customer lifecycle, drive platform adoption, ensure satisfaction, and collaborate with cross-functional teams. Ideal candidates should have 4–6 years of experience in customer success, strong communication skills, and a problem-solving mindset. This role offers a competitive salary, stock options, and a supportive team culture while allowing for remote work across EMEA.

Servicios

Competitive salary and stock options

Health benefits package

Home-office setup allowance

Learning and development opportunities

Supportive team culture

Formación

• 4–6 years of experience in a customer success or client-facing role managing relationships.
• Experience in SaaS, APIs, or fintech platforms, ideally within broker-dealer or financial services.
• Proven ability to manage customers and understand their business priorities.

Responsabilidades

• Serve as the main point of contact for B2B clients, ensuring satisfaction and retention.
• Manage escalations with empathy and mitigate risks proactively.
• Collaborate with Product, Sales, and Operations teams to influence roadmap priorities.

Conocimientos

Customer success

Strong communication skills

Problem-solving mindset

Collaboration across teams

Descripción del empleo

A dynamic fintech company based in Spain seeks a Customer Success Manager to act as the primary point of contact for B2B clients. You will manage the full customer lifecycle, drive platform adoption, ensure satisfaction, and collaborate with cross-functional teams. Ideal candidates should have 4–6 years of experience in customer success, strong communication skills, and a problem-solving mindset. This role offers a competitive salary, stock options, and a supportive team culture while allowing for remote work across EMEA.