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Team Manager - German Market - Financial Institution - 25K
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Michael Page
Team Manager - German Market - Financial Institution - 25K
Job summary
A leading customer service provider is seeking a Team Manager for the German market to oversee performance, provide support, and enhance customer satisfaction. This role requires a native German speaker with advanced English and proven leadership experience. The position is full-time, located in Madrid, with a gross annual salary of €25,000, and includes comprehensive training. The company offers a collaborative environment with growth opportunities.
Benefits
Qualifications
- Proven experience in customer service and team leadership.
- Strong leadership skills and effective communication abilities.
- Willingness to relocate to Madrid if not residing there.
Responsibilities
- Evaluate agent interactions to ensure KPIs are met.
- Prepare and maintain performance reports for monitoring.
- Assist with escalated customer queries and technical issues.
- Foster seamless communication between agents and customers.
Skills
Join Us
Location: Madrid - On-site - Full-time - Permanent Contract
Start Date : ASAP
Are you passionate about delivering exceptional customer service and leading teams to success?
Join our renowned financial services company as a Team Manager for the German market and play a key role in elevating our Customer Service department.
We're looking for a native German speaker with advanced English (C1) and proven experience in customer service and team leadership.
- Team Performance Monitoring: Evaluate agent interactions to ensure KPIs are met, offering coaching and guidance to boost performance.
- Data Analysis & Feedback: Analyze campaign results to provide constructive feedback that empowers agents to reach their targets.
- Customer & Technical Support: Assist with escalated customer queries and support remote staff with technical issues when needed.
- Reporting: Prepare and maintain performance reports to ensure continuous and effective monitoring.
- Issue Resolution: Proactively handle customer requests to enhance overall satisfaction.
- Effective Communication: Foster seamless communication between agents and customers to optimize service quality.
- Team Leadership: Use your leadership skills to build team cohesion, motivation, and professional growth.
- Onboarding & Integration: Support the smooth onboarding of new agents, ensuring a quick and efficient integration into the team.
- Type of Contract: Permanent (with 2-month probation).
- Working Hours: Monday to Friday, 9:00-20:00 (split shift) + 1 rotating weekday off (regulated).
- Location: Paseo Imperial 14, 28005 Madrid (Edificio Monday) Or Lehmberg Ruiz 21, Centro District.
- Salary: €25,000 gross annually.
- Training: Fully paid, under contract Mon-Thu 9:00-18:00; Friday 9:00-16:00.
- Start of Training: ASAP.
- Native German speaker.
- Advanced English (C1 minimum).
- Proven experience in customer service and team leadership.
- Strong leadership skills and effective communication abilities.
- Residence in Madrid or willing to relocate.
- Work in a company with real possibilities for growth.
- Language classes for all employees (Spanish, French, Swedish, Portuguese, etc.).
- Employee experience programme with activities every week.
- Special discounts on private health insurance, technology, etc.
Make an impact in our organization and help shape the future of our team. We look forward to meeting you soon!
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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