Customer Support Agent – German Speaker

Workster; Málaga; Presencial; EUR 22.000; Jornada completa

Descripción de la vacante

A global leader in customer experience is seeking a German-speaking Customer Support Agent in Malaga, Spain. This full-time position involves assisting clients with financial services, ensuring a positive customer experience. The role comes with an annual salary of €22,000, a signing bonus, and a comprehensive relocation package. Join an international team in a modern office environment, with opportunities for career progression.

Servicios

Annual salary of €22,000

Signing bonus of €1,500

Meal allowance

Private health insurance

Relocation support

Travel reimbursement up to €200

Financial aid for housing

Formación

• Previous experience in customer support, financial services, or call center environments is an advantage.
• Proactive, organized, and comfortable working in a structured environment.
• Availability to work on-site in Malaga.

Responsabilidades

• Handle incoming calls and emails in German and English, assisting clients with credit card issues.
• Provide accurate, timely support to resolve customer incidents.
• Process and monitor customer cases, ensuring compliance with standards.
• Collaborate to escalate complex issues when necessary.
• Maintain professionalism and efficiency in interactions.

Conocimientos

Fluent German (C1)

Good level of English

Strong communication skills

Client-oriented mindset

Professionalism and attention to detail

Descripción del empleo

Overview

Workster is partnering with a global leader in customer experience and business solutions to recruit German-speaking Customer Support Agents for a financial services project in Malaga, Spain. This is an excellent opportunity to join a dynamic, international team while supporting clients in the financial and payments sector.

Responsibilities

• Handle incoming calls and emails in German (80%) and English (20%), assisting clients with credit card issues or transaction-related queries.
• Provide accurate, timely support to resolve customer incidents and ensure a positive client experience.
• Process and monitor customer cases, ensuring compliance with internal procedures and quality standards.
• Collaborate with colleagues and supervisors to escalate complex issues when necessary.
• Maintain professionalism, empathy, and efficiency in every customer interaction.

Requirements

• Fluent German (C1) and a good level of English.
• Previous experience in customer support, financial services, or call center environments is an advantage.
• Strong communication skills and a client-oriented mindset.
• Ability to handle sensitive financial inquiries with professionalism and attention to detail.
• Proactive, organized, and comfortable working in a structured environment.
• Availability to work on-site in Malaga.

Offer

• Permanent contract with a 2-month trial period.
• Full-time schedule: Monday to Friday, 09:00–20:00 (split shifts), with one rotating day off per week.
• Paid training provided on-site before starting the role.
• Modern office location in Malaga with an international and supportive team.
• Clear career progression and professional development opportunities.

Benefits & Relocation Package

• Annual salary: €22,000
• Signing bonus: €1,500
• Meal allowance + private health insurance
• Relocation support
• Travel reimbursement: up to €200 (train/plane), paid after 3 months of employment
• Financial aid for housing: €300–€400/month for the first 3 months (requires proof of accommodation)