Team Manager - German Market - Financial Institution - 25K

Sitel; Málaga; Presencial; EUR 25.000; Jornada completa

Descripción de la vacante

A leading customer service provider is seeking a Team Manager for the German market to oversee performance, provide support, and enhance customer satisfaction. This role requires a native German speaker with advanced English and proven leadership experience. The position is full-time, located in Madrid, with a gross annual salary of €25,000, and includes comprehensive training. The company offers a collaborative environment with growth opportunities.

Servicios

Language classes for all employees

Employee experience programme

Special discounts on private health insurance

Formación

• Proven experience in customer service and team leadership.
• Strong leadership skills and effective communication abilities.
• Willingness to relocate to Madrid if not residing there.

Responsabilidades

• Evaluate agent interactions to ensure KPIs are met.
• Prepare and maintain performance reports for monitoring.
• Assist with escalated customer queries and technical issues.
• Foster seamless communication between agents and customers.

Conocimientos

Native German speaker

Advanced English (C1)

Team leadership

Effective communication

Descripción del empleo

Join Us

Location: Madrid - On-site - Full-time - Permanent Contract

Start Date : ASAP

Are you passionate about delivering exceptional customer service and leading teams to success?

Join our renowned financial services company as a Team Manager for the German market and play a key role in elevating our Customer Service department.

We're looking for a native German speaker with advanced English (C1) and proven experience in customer service and team leadership.

Responsibilities

• Team Performance Monitoring: Evaluate agent interactions to ensure KPIs are met, offering coaching and guidance to boost performance.
• Data Analysis & Feedback: Analyze campaign results to provide constructive feedback that empowers agents to reach their targets.
• Customer & Technical Support: Assist with escalated customer queries and support remote staff with technical issues when needed.
• Reporting: Prepare and maintain performance reports to ensure continuous and effective monitoring.
• Issue Resolution: Proactively handle customer requests to enhance overall satisfaction.
• Effective Communication: Foster seamless communication between agents and customers to optimize service quality.
• Team Leadership: Use your leadership skills to build team cohesion, motivation, and professional growth.
• Onboarding & Integration: Support the smooth onboarding of new agents, ensuring a quick and efficient integration into the team.

What We Offer

• Type of Contract: Permanent (with 2-month probation).
• Working Hours: Monday to Friday, 9:00-20:00 (split shift) + 1 rotating weekday off (regulated).
• Location: Paseo Imperial 14, 28005 Madrid (Edificio Monday) Or Lehmberg Ruiz 21, Centro District.
• Salary: €25,000 gross annually.
• Training: Fully paid, under contract Mon-Thu 9:00-18:00; Friday 9:00-16:00.
• Start of Training: ASAP.

Requirements

• Native German speaker.
• Advanced English (C1 minimum).
• Proven experience in customer service and team leadership.
• Strong leadership skills and effective communication abilities.
• Residence in Madrid or willing to relocate.

Benefits

• Work in a company with real possibilities for growth.
• Language classes for all employees (Spanish, French, Swedish, Portuguese, etc.).
• Employee experience programme with activities every week.
• Special discounts on private health insurance, technology, etc.

Make an impact in our organization and help shape the future of our team. We look forward to meeting you soon!

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