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Remote CSM for Fintech SaaS – Enterprise Growth
Descripción de la vacante
A dynamic fintech company based in Spain seeks a Customer Success Manager to act as the primary point of contact for B2B clients. You will manage the full customer lifecycle, drive platform adoption, ensure satisfaction, and collaborate with cross-functional teams. Ideal candidates should have 4–6 years of experience in customer success, strong communication skills, and a problem-solving mindset. This role offers a competitive salary, stock options, and a supportive team culture while allowing for remote work across EMEA.
Servicios
Formación
- 4–6 years of experience in a customer success or client-facing role managing relationships.
- Experience in SaaS, APIs, or fintech platforms, ideally within broker-dealer or financial services.
- Proven ability to manage customers and understand their business priorities.
Responsabilidades
- Serve as the main point of contact for B2B clients, ensuring satisfaction and retention.
- Manage escalations with empathy and mitigate risks proactively.
- Collaborate with Product, Sales, and Operations teams to influence roadmap priorities.
Conocimientos
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.