EMEA Customer Success Lead - Remote & Growth Focus

Medium; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A rapidly growing technology firm in Spain is seeking a Customer Success Lead to manage a team of Customer Success Managers. This role focuses on ensuring customers achieve maximum value from the platform while driving team efficiency. Candidates should have extensive experience in Customer Success, team leadership, and data analysis, along with a Bachelor's degree in a technical field. The position offers competitive salary, flexible working hours, and comprehensive health benefits.

Servicios

Competitive salary with equity options

Flexible working hours

30 days of vacation

Comprehensive health and wellness benefits

Company-paid disability and life insurance

€1K per year for personal development

Regular team off-sites

$100 per month for supporting open-source projects

Unlimited AI budget

Formación

• At least 2 years of experience managing a team.
• Over 10 years in Customer Success or related roles.
• Strong background in tech with expertise in automation.
• Fluent in English; additional languages are a plus.

Responsabilidades

• Lead and develop a high-performing team of CSMs.
• Design and implement scalable processes and automations.
• Partner with Sales, Product, and Support teams.
• Use data to track customer health and identify risks.
• Foster a positive team culture with mentorship opportunities.

Conocimientos

Customer Success Management

Team leadership

Cross-functional collaboration

Communication

Data analysis

Educación

Bachelor's degree in a technical or engineering field

Descripción del empleo

A rapidly growing technology firm in Spain is seeking a Customer Success Lead to manage a team of Customer Success Managers. This role focuses on ensuring customers achieve maximum value from the platform while driving team efficiency. Candidates should have extensive experience in Customer Success, team leadership, and data analysis, along with a Bachelor's degree in a technical field. The position offers competitive salary, flexible working hours, and comprehensive health benefits.