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Descripción de la vacante
A technology support company in Spain is seeking a Remote Customer Service Representative fluent in German. The role involves assisting customers with technical support requests related to audio products. The ideal candidate has strong communication skills and prior experience in customer service. The position offers remote work options and a competitive salary.
Servicios
Formación
- Fluency in German and a solid command of English.
- Great communication and customer care skills.
- Prior experience in tech support or a fast-paced customer service role.
Responsabilidades
- Assist customers through incoming support requests.
- Troubleshoot incidents requiring deeper technical know-how.
- Resolve issues related to specialized products like SoundTouch.
Conocimientos
Remote Customer Service Representative – Tech & Audio Support (Spain, Mainland Only)
Remote from anywhere in mainland Spain (excluding islands) or hybrid from our Barcelona office
Full-time · Temporary contract
Join a dynamic, multilingual team supporting innovative brands across industries like technology, travel, fashion, and finance.
What’s in it for you?
- Competitive base salary 19,634 euros gross/year+ performance bonus
- Full paid training (no prior experience needed!)
- Work-from-home setup available across mainland Spain
- Hybrid if you live in Barcelona
- 39h/week schedule: Monday–Friday between 09:00 and 20:00
- Assist customers through incoming support requests
- Troubleshoot incidents requiring deeper technical know-how
- Resolve issues related to specialized products like SoundTouch
- Keep users updated with resolution progress
What we’re looking for:
- Fluency in German and a solid command of English
- Great communication and customer care skills
- Experience or interest in audio products, wireless networking & live music tech
- Familiarity with Windows and macOS
- Prior experience in tech support or a fast-paced customer service role
Please note: Remote work is only available from mainland Spain. Applications from residents in the islands unfortunately cannot be considered for remote roles.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.