Freelance Customer Service Agent - Bilingual Spanish-French
GOLD AVENUE
Barcelona
Remote
EUR 10.000 - 30.000
Teilzeit
Vor 4 Tagen
Sei unter den ersten Bewerbenden
Zusammenfassung
A financial services company is seeking a Freelance Customer Service Agent in Barcelona. Successful candidates will communicate fluently in French and Spanish, with additional language skills preferred. Responsibilities include managing customer inquiries, maintaining order workflows, and enhancing customer service experiences. This is a remote position offering flexible working hours and the chance to join a passionate team.
Leistungen
Flexibility timetable
Work from home
Join an awesome and passionate team
Work in Finance - Precious metals
Qualifikationen
High level of judgement, integrity and confidentiality.
Start-up spirit is a plus.
Ideally located in Spain.
Aufgaben
Respond to customers via phone, email, chat, and social media.
Take responsibility for customer problems and track requests accurately.
Manage orders from receipt to delivery.
Maintain accurate records of customer service actions.
Organize workflow according to priorities.
Be the point of contact for onboarding new customers.
Assist with translations or other services as needed.
Propose ideas to improve customer service experience.
Kenntnisse
Fluent in French
Fluent in Spanish
Good command of English
Good command of Italian
Good command of German
Multitasking skills
Positive attitude
Jobbeschreibung
Overview
We are seeking a Freelance Customer Service Agent to reinforce our Customer Service team. Multilingual Proficiency: Fluent in French and Spanish, with a good command of a third language (English, Italian, and / or German), enabling effective communication across diverse customer bases.
Responsibilities
Respond to potential and existing customers through multiple channels (phone, email, chat room, social media, etc.).
Take responsibility for customers' problems and track the requests accurately and efficiently.
Manage orders from receipt to delivery.
Maintain accurate records and document customer service actions and discussions.
Maintain an orderly workflow according to priorities.
Be the point of contact for the onboarding of new customers.
Occasional translations or assistance to other services.
Bring in ideas to improve the customer service experience; your voice counts!
What you bring with you
High level of judgement, integrity and confidentiality.
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.