Conversational AI Delivery Manager (English & French OR German)

Sitel Corp.; A distancia; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

A global leader in customer experience is seeking a Conversational AI Delivery Manager to oversee the delivery of AI projects including chatbots and voicebots. This role involves defining project objectives, managing resources, and ensuring alignment with quality standards. The successful candidate will have over 5 years of experience, be fluent in English and either French or German, and possess strong leadership and project management skills. This position offers an opportunity to work with a diverse and dynamic team in Spain.

Formación

• 5+ years of experience in Conversational AI Delivery.
• C1 level minimum in English and French or German.
• Strong organizational and time management skills.
• Proactive attitude and passion for learning.

Responsabilidades

• Oversee all stages of the project from setup to maintenance.
• Manage timelines, resources and coordinate cross-functional teams.
• Act as the main point of contact for clients.
• Monitor performance and KPIs for ongoing project success.
• Present status and project performance updates.

Conocimientos

Conversational AI Delivery

Fluent in English and French or German

Project Management Software Knowledge

AI Technologies Knowledge

Leadership and Interpersonal Skills

Communication Skills

Agile and Scrum Methodologies

Excel and PowerPoint Proficiency

Herramientas

Jira

Smartsheet

Cognigy or LLM tools

Descripción del empleo

Conversational AI Delivery Manager (English & French OR German)

The Conversational AI Delivery Manager is responsible for overseeing the end-to-end delivery of Conversational AI projects (chatbots and voicebots), from implementation to continuous improvement. This role ensures that all projects are executed in alignment with quality standards, technical requirements, and strategic goals. Key responsibilities include defining project objectives, managing timelines and resources, and coordinating cross-functional teams. The CAI Delivery Manager acts as the main point of contact for clients and internal stakeholders, ensuring transparent communication and alignment throughout the project lifecycle. They monitor performance and KPIs, identify and mitigate risks, and drive continuous optimization to ensure long-term project success. Additionally, the Delivery Manager owns the project roadmap, ensuring strategic prioritization based on business impact, automation goals, and scalability.

The ideal candidate will be fluent in English AND French OR German and be eligible to work within EMEA hours.

Key Responsibilities

• Supervise and monitor all stages of the project from setup to maintenance, ensuring progress, quality standards, technical requirements, and resolving issues
• Follow the project setup plan, defining clear objectives and strategies
• Assign tasks and responsibilities for Conversational Designers and Conversational AI Engineers
• Identify and mitigate project risks, developing contingency strategies
• Engage and regularly communicate with relevant project stakeholders
• Owns the project roadmap, ensuring long-term planning with clear prioritization based on strategic goals, business impact, and automation targets
• Collect and document customer requirements
• Maintain effective communication with the client to ensure business needs are met
• Ensure that the project is delivered on time and within client-approved constraints
• Client-facing meetings such, weekly check-ins, delivery presentations, and retrospectives, capturing and tracking decisions and next steps
• Ensure compliance with internal processes and client SLAs, including documented handoffs, approval flows, and QA checkpoints
• Consolidate and translate client feedback into actionable items for the team, maintaining clarity and consistency
• Present status, tracking project performance and KPIs, delivery health, and future optimization paths
• Support backlog prioritization, helping the team define what gets tackled in each sprint
• Ensure project visibility and stakeholder alignment through reporting, dashboards, and regular updates

Skills and Qualifications

• 5+ years experience in Conversational AI Delivery experience
• Fluent in written and spoken English AND French OR German (C1 level minimum)
• Familiarity with project management software (e.g., Jira, Smartsheet)
• Knowledge of AI technologies, chatbots, voicebots and conversational interfaces
• Experience in chatbot and voicebot project using Cognigy or LLM tools
• Strong leadership and interpersonal skills
• Excellent communication and presentation skills
• Proficiency in project management tools and methodologies (e.g., Agile, Scrum)
• Experience with client-facing roles
• Ability to work under pressure and meet tight deadlines
• Strong organizational and time management skills
• Proficient in Excel and PowerPoint
• A proactive attitude, with a passion for learning and keeping up with the latest industry trends
• A collaborative team player who can also work independently with minimal supervision

About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

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