Gaming Player Support Project Manager

JR Spain; Pamplona; A distancia; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

Una empresa de servicios de gaming galardonada busca un/a Gerente de Proyecto en Soporte de Jugadores para liderar un equipo multinacional. Este rol implica análisis de rendimiento, gestión de relaciones con clientes y optimización de procesos. Se requiere experiencia demostrada en gestión de equipos grandes y habilidades tecnológicas. Se ofrece flexibilidad laboral y oportunidades de crecimiento.

Servicios

Flexibilidad de trabajo remoto

Oportunidades de crecimiento profesional

Proyectos emocionantes con desarrolladores de juegos

Formación

• Experiencia en un rol de gestión similar durante al menos 3 años.
• Pasión por los videojuegos y comprensión de las comunidades de jugadores.
• Capacidad para gestionar un equipo remoto de alta capacidad.

Responsabilidades

• Dirigir y coordinar el rendimiento del equipo y mejorar los KPI.
• Gestionar las expectativas del cliente y asegurar la satisfacción.
• Implementar mejoras en los procesos y gestión de presupuesto.

Conocimientos

Gestión de equipos

Análisis de datos

Habilidades tecnológicas

Herramientas

Zendesk

Google Workspace

Discord

Teams

Slack

Descripción del empleo

Social network you want to login/join with:

Gaming Player Support Project Manager, pamplona

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Client:

TransPerfect

Location:

pamplona, Spain

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

100247570224041164832460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

PLEASE APPLY WITH A CV AND A COVER LETTER

WHO WE ARE

TransPerfect Gaming is a global team of passionate gamers offering world-class player support, community management, testing, localization, cybersecurity, co-development and more.

Valuing innovation and teamwork, we're driven by our love of gaming. Our mission is to make every game enjoyable as our teams break language barriers and develop inclusive player communities.

Together, we can create immersive experiences that resonate with players worldwide.

WHAT WE ARE LOOKING FOR

Are you passionate about games and project management? Do you have the strategic mind and leadership skills to ensure the success of a large 24/7 team covering over 10 languages? As a Player Support Project Manager at TransPerfect Gaming, you will be key to maintaining our high standards and fostering a positive team atmosphere.

Your role will include striving to improve team performance and ensuring strong KPIs, with a focus on CSAT, QA, and productivity. You will also manage client expectations to exceed their needs.

RESPONSIBILITIES

• Reporting & Analytics: Design, maintain, and deliver regular Google Sheets based reports and agent journals covering quality, productivity, and player satisfaction.
• Client Relations: Serve as the main point of contact, ensuring client satisfaction through high-level communication and providing actionable insights.
• Team Leadership: Lead by example, training managers by demonstrating best practices. Oversee and coordinate all team members involved in your projects.
• Performance Management: Regularly review team performance through one-on-one feedback sessions. Utilise performance data to identify and nurture future leaders.
• Recruitment & Training: Select, interview, and onboard new team members at all levels. Set criteria for and supervise project tests and training programs.
• Process Improvement: Actively seek and implement methods to enhance project efficiency. Recommend new tools, processes, or policies to boost overall performance.
• Risk Management: Develop and implement solutions for potential challenges identified through project data. Advise on operational risks and capacity issues.
• Documentation: Ensure all project information is meticulously documented and clearly communicated to clients.
• Stakeholder Collaboration: Collaborate with internal and external stakeholders to align project goals and ensure successful outcomes.
• Technology Integration: Stay updated with the latest technologies and tools in the gaming industry to incorporate innovative solutions into the support process.
• Budget Management: Effectively manage project budgets to ensure cost-efficiency while maintaining high quality.
• Crisis Management: Promptly handle escalations and crisis situations to maintain client trust and project stability.
• Compliance & Security: Ensure all support processes comply with relevant legal, regulatory, and security requirements to protect client and player data.

THE IDEAL PROFILE

• A deep passion for mobile games with a solid understanding of how gaming communities work.
• Highly skilled in Zendesk, Google Workspace, Discord, Teams, and Slack.
• At least 3 years in a similar management role with proven experience managing teams of over 50 members.
• Comprehensive understanding of GDPR and data privacy regulations within team operations and client interactions.
• Demonstrated ability to achieve high CSAT levels through effective team management and client relations.
• Proactive approach to problem-solving and strong analytical abilities, with experience in designing, maintaining, and delivering detailed reports using Google Sheets.
• Exceptional leadership skills to inspire and manage a large, remote team and excellent communication abilities for managing client relationships.
• Excellent organisational and multitasking abilities to handle multiple projects simultaneously in a dynamic, high-pressure environment.
• Experience managing a multilingual team operating 24/7, with the ability to adapt to changing environments efficiently.

WHY JOIN US?

• Be part of an award-winning, multilingual gaming services company.
• Enjoy the flexibility of remote work while staying connected to a dynamic team.
• Work on exciting projects with some of the leading game developers in the industry.
• Opportunities for career growth and development in a fast-paced, innovative environment.
• Foster a positive team atmosphere that encourages growth and success.

Interested? Then we want to hear from you!

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