puestos de Call Center en España

Our Company
Join Santevet Group, the leader in pet health insurance in France and Belgium, with established operations in Germany, Spain, and Italy. With 450 employees located across Lyon, Lille, Barcelona, Milan, and Frankfurt, our group is committed to offering comprehensive solutions covering accidents, illness, and preventive care. By joining our team, you will contribute to the success of our renowned brands such as Santevet, Jim & Joe, and Bulle Bleue.

Together, let’s ensure the well-being of our four-legged companions.

As theSales Manager for the Spanish market, you'll be responsible for leading, motivating, and developing a team of sales representatives within a call center environment. This role focuses on achieving sales targets, ensuring high-quality customer interactions, and optimizing operational performance. You willoversee day-to-day sales operations, analyze performance metrics, and implement strategies to drive revenue growth and customer satisfaction.

Lead, coach, and motivate the call center sales team to meet and/or exceed sales goals and KPIs.

Develop and implement effective sales strategies, scripts, and incentive programs, including tactical challenges to foster overachievement.

Monitor team performance through reports, dashboards, and one to ones.

Provide ongoing training and development to improve sales techniques and product knowledge by doing weekly 121s, team meetings, etc.

Cross-functional collaboration with Customer Service, Marketing and Product teams to align efforts/actions with call center activities.

Handle escalated customer issues and ensure a positive customer experience.

Analyze sales trends, conversion rates, and agent productivity to identify improvement areas and implement PIPs when required.

Prepare regular reports on sales performance and forecast future sales results.

Foster a positive and results-driven work environment that promotes teamwork and accountability.

A hands-on approach by acting as a sales agent role model, when needed.

Proven experience in call center, with 3 years experience in sales management or similar leadership roles

Strong understanding of sales processes, CRM systems, and call center technology, as well as KPI management.

Excellent communication, leadership, and analytical skills.

Ability to manage performance under pressure and adapt to changing business needs.

Results-oriented mindset with strong problem-solving and decision-making abilities.

Good command of English and Spanish.

Salesforce knowledge is a plus.

• Full-time permanent contract
• Monday to Friday schedule
• Beautiful offices in Plaça Catalunya
• Hybrid work model: 3 days in the office, 2 days from home
• Competitive base salary + attractive variable compensation plan
• Ticket restaurant & transportation allowance
• Private health insurance
• A meaningful role in a company that cares about pets as much as you do

At Santevet Group, we are committed to creating an inclusive workplace. We welcome and value candidates of all backgrounds, and we provide equal employment opportunities regardless of gender, age, origin, religion, disability, sexual orientation, or any other protected characteristic.