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Résumé du poste
A leading facility management company in Montreal is seeking a Scheduling Dispatcher to optimize the scheduling and dispatch of maintenance work. The role involves creating Technicians' daily schedules, processing service requests, and ensuring timely completion of assignments. The ideal candidate has dispatch or scheduling experience and strong customer service skills. This position offers the opportunity to work in a dynamic environment that emphasizes effective resource utilization.
Qualifications
- 1 to 3 years of dispatch, scheduling or customer service work experience.
- Ability to allocate work orders for optimal human resource utilization.
- Computer proficiency in MS Outlook, MS Excel and service management databases.
Responsabilités
- Prepare and distribute Technicians’ daily schedules.
- Provide support to facility management operations projects.
- Receive and document service requests into work orders.
- Assess and assign priority to work orders.
- Monitor and follow up on work order progress.
Connaissances
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.