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Front Desk Supervisor: Lead Guest Experience
Résumé du poste
A hospitality service provider in Calgary is seeking a Front Office Staff member to assist in ensuring smooth operations. The role involves providing courteous service while supervising front desk activities and ensuring guest satisfaction. Candidates should have at least one year of experience in a full service hotel and demonstrate competence in Microsoft Office applications, specifically Word and Excel. A knowledge of local attractions is also beneficial. Weekend and shift work may be required.
Qualifications
- Minimum 1 year experience in a full service hotel.
- Basic computer skills: Microsoft Word, Excel, Internet, OPERA PMS system.
- Knowledge of the area and surrounding attractions.
Responsabilités
- Assist Front Office Manager and staff ensure smooth operation.
- Provide efficient and courteous service to guests.
- Supervise front desk staffing levels based on business activity.
- Maintain room security with effective key control.
Connaissances
Formation
Outils
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.