Front Desk Supervisor - Job ID J1225-0213

Columbia College; Calgary; On-site; CAD 40,000 - 45,000; Full time

Job summary

A hospitality service provider in Calgary is seeking a Front Office Staff member to assist in ensuring smooth operations. The role involves providing courteous service while supervising front desk activities and ensuring guest satisfaction. Candidates should have at least one year of experience in a full service hotel and demonstrate competence in Microsoft Office applications, specifically Word and Excel. A knowledge of local attractions is also beneficial. Weekend and shift work may be required.

Qualifications

• Minimum 1 year experience in a full service hotel.
• Basic computer skills: Microsoft Word, Excel, Internet, OPERA PMS system.
• Knowledge of the area and surrounding attractions.

Responsibilities

• Assist Front Office Manager and staff ensure smooth operation.
• Provide efficient and courteous service to guests.
• Supervise front desk staffing levels based on business activity.
• Maintain room security with effective key control.

Skills

Communications

Microsoft Excel

Microsoft Word

Supervising

Education

Minimum 1 year experience in full service hotel

Tools

OPERA PMS system

Job description

Job Description

To ensure smooth operation of the Front Office operation by assisting the Front Office Manager, Front Office Assistant Manager and the front-line staff, wherever needed. Must provide efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of all internal and external guests. Must be willing to work all shifts, and weekends if needed; Must be able to deal calmly and professionally with the public and staff in any and all crisis situations

Education Required

• Must have minimum 1 year experience in full service hotel
• Must have basic computer Skills: Microsoft Word, Excel, Internet and OPERA PMS system
• Knowledge of the area and surrounding attractions
• Working knowledge of reservations system to perform taking reservations, dupe checks, non-guaranteed cancellations, claimed reservations, setting the house statistics, etc

Skills Requirements

• Achieve guest satisfaction & room revenue goals by assisting with supervising the entire front office operation and its divisions.
• Ensure that the front desk & switchboard staffing levels are in keeping with the current business activity and making any adjustments as necessary.
• Provide coverage in all areas as necessary. (Breaks-late arrivals-absences, etc.)
• Maintain room security by providing effective key control & participate in matters related to customer room security
• Meet and exceed customer expectations by ensuring your department provides superior service and teamwork.
• Oversee and participate in the prompt and courteous handling of all guests as necessary, including but not limited to, check-in & check-out, telephone and personal inquiries, luggage & vehicle handling.
• Ensure that all customer services are delivered efficiently and effectively both personally and by all direct reports as set out under divisional breakdown job descriptions.

Other Requirements

We thank all applicants, however, only those considered for an interview will be contacted. No phone calls please.

• Priority will be given to Tsuut'ina Nation members.

Skills

• Communications
• Microsoft Excel
• Microsoft Word
• Supervising

To Apply Click On The Link Below

HTTP://CLIENT.NJOYN.COM/CL4/XWEB/XWEB.ASP?CLID=73641&PAGE=JOBDETAILS&JOBID=J1225-0213&BRID=432551&SBDID=21391