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Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)
Job summary
A customer service provider is seeking candidates for a remote customer support role. This position requires fluency in both Spanish and English, along with a minimum of one year of customer service experience. Responsibilities include providing inbound support, resolving technical issues, and maintaining thorough documentation. Ideal candidates are strong multitaskers with good computer skills and must have a quiet environment for work. Competitive pay includes base salary and performance incentives.
Benefits
Qualifications
- 1+ year of customer service experience is required.
- Open availability for work shifts is necessary.
- A quiet, distraction-free environment to work from at home is essential.
Responsibilities
- Provide inbound customer support using a call flow guide.
- Help customers resolve basic technical issues.
- Track, document, and retrieve information in databases.
Skills
Education
Employer Industry: Customer Service (Automotive)
- Base salary of $20/hr, plus performance-based incentives
- DailyPay enrollment option to access pay early
- Comprehensive benefits including medical, dental, and vision insurance
- Opportunities for career advancement with 80% of managers promoted from within
- Work-from-home convenience with a supportive and inclusive culture
- Engaging company events and programs promoting diversity, equity, and inclusion
- Provide inbound customer support using a call flow guide in the customer’s preferred language
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services
- Deliver expert customer experiences with a smile
- Fluent in both Spanish and English
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Open availability for work shifts
- A quiet, distraction-free environment to work from at home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop for PC and internet testing; work computer may be provided
- High-speed internet connection (no wireless/hotspots or satellite)
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.