Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service provider is seeking candidates for a remote customer support role. This position requires fluency in both Spanish and English, along with a minimum of one year of customer service experience. Responsibilities include providing inbound support, resolving technical issues, and maintaining thorough documentation. Ideal candidates are strong multitaskers with good computer skills and must have a quiet environment for work. Competitive pay includes base salary and performance incentives.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

DailyPay enrollment option to access pay early

Opportunities for career advancement

Qualifications

• 1+ year of customer service experience is required.
• Open availability for work shifts is necessary.
• A quiet, distraction-free environment to work from at home is essential.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluent in both Spanish and English

Customer service experience

Fast-paced multi-tasking

Strong computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service (Automotive)

Overview

• Base salary of $20/hr, plus performance-based incentives
• DailyPay enrollment option to access pay early
• Comprehensive benefits including medical, dental, and vision insurance
• Opportunities for career advancement with 80% of managers promoted from within
• Work-from-home convenience with a supportive and inclusive culture
• Engaging company events and programs promoting diversity, equity, and inclusion

Job Responsibilities

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a smile

Qualifications

• Fluent in both Spanish and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability for work shifts
• A quiet, distraction-free environment to work from at home

Preferred Qualifications

• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop for PC and internet testing; work computer may be provided
• High-speed internet connection (no wireless/hotspots or satellite)

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