Bilingual Administrative Assistant, (DESO)

Centretown Community Health Centre; Ottawa; On-site; CAD 60,000 - 80,000; Part time

Job summary

A community health organization in Ottawa is seeking a Bilingual Administrative Assistant to support the Diabetes Eye Screening team. The role involves client interaction, scheduling appointments, and handling administrative tasks. Candidates must have a secretarial diploma and two years of experience in a client services role. Proficiency in MS Office and excellent communication skills are essential. Knowledge of client service principles and the ability to work in diverse environments are also required. This is a term position at 17.5 hours per week with a competitive hourly wage.

Benefits

Healthcare of Ontario Pension Plan (HOOPP)

Excellent benefits package

Qualifications

• Minimum of two years experience in a direct client services role.
• Proficient with Windows-based systems including email.
• Ability to communicate in multiple languages (Arabic, Mandarin, Cantonese, Spanish) is a plus.

Responsibilities

• Provide administrative support for the Diabetes Eye Screening Ottawa team.
• Call, screen, register, and schedule clients for appointments.
• Assist with data collection and administrative tasks related to research.

Skills

Excellent communication skills

Data entry proficiency

Office administration

Team player

Attention to detail

Client service knowledge

Ability to manage challenging situations

Education

Secretarial diploma or equivalent

Tools

MS Word

MS Excel

Computerized scheduling systems

Electronic health records

Job description

Term contract ending March 2027 – working 17.5 hours / week

Pay Scale

$24.09 - $27.70/ hour

Pension and Benefits

Excellent benefits package including Healthcare of Ontario Pension Plan (HOOPP)

Application Deadline

December 24, 2025 at 5:59:00 p.m.

About the Role

The AA, DESO provides administrative and research activity support for the Diabetes Eye Screening Ottawa team, which provide services to clients across the city of Ottawa. The main functions of this position include the calling, screening, registering and scheduling of clients for appointments along with basic office administration duties. Given that DESO is partnership between Ottawa Hospital Research Institute and the Eye Institute, there may be requirement for the AA, DESO to support with tasks related to working with our partners, such as data collection, administrative tasks related to research project.

The AA, DESO is required to be in-person at CCHC during clinic days/times (subject to change).

Requirements

Secretarial diploma or equivalent training and experience

Minimum of two years experience in a direct client services role in a fast-paced environment and experience inputting data into a computer system.

Excellent listening, written and verbal communication skills.

Excellent office administration skills including the ability to maintain a comprehensive system of record keeping.

Proficient with Windows-based computer systems, in particular, email, MS Word and Excel.

Excellent interpersonal skills and ability to manage challenging situations

Demonstrated knowledge of client service principles and practices

Uses good judgement and takes initiative.

Open to flexible work schedule and location.

Excellent organizational and time management skills.

Enjoys interacting with clients over the telephone and has superior phone manners.

Excellent attention to detail even while managing competing tasks.

Team player, ability to work with people from diverse backgrounds.

Knowledge of community resources in Ottawa-Carleton.

Experience with computerized scheduling systems and electronic health records

Advanced knowledge of Excel

Knowledge of website development

Ability to communicate in other languages (Arabic, Mandarin, Cantonese, Spanish)

Interest in research

English, written and spoken

French, written and spoken

Start Date

As Soon As Possible

How to “Express an Interest” for this Opportunity:

Please note the following:

• The subject line of your email should read “Bilingual, Administrative Assistant (DESO)”
• The file name for your resume should read “(last name)_(first name)_ Resume”
• The file name for your cover letter should read “(last name)_(first name)_ Cover Letter”

We thank all applicants for their interest. Only applicants invited to an interview will be contacted.

Candidates requiring accommodation during the application and/or the interview process should contact us at [e-mail] so arrangements can be made. CCHC is an equal opportunity employer and values diversity in its workforce and as such, we encourage applications from individuals who reflect the broad diversity of communities we work with.

Centretown CHC has a mandatory COVID-19 vaccination policy, as such applicants must be fully vaccinated against Covid-19 and provide proof of vaccinations to be considered for employment. Reasonable accommodation will be considered for persons with medical exemption or other exemptions under the Ontario Human Rights Code.