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INNhotels98 Geikie St, Jasper, ABPermanent, Full-time Job detailsJob typePermanentFull-timeLocation98 Geikie St, Jasper, ABBenefitsPulled from the full job descriptionCompany eventsDental careDiscounted or free foodEmployee assistance programExtended health careLife insuranceOn-site parkingFull job descriptionAt INNHotels, we bring Canada's vibrant tourism, culture, and history to life for our guests, and it all starts with our fantastic team. Our success in hospitality, sustainability, and community development is powered by passionate individuals like you.Are you a positive, self-driven adventurer looking for a thrilling change? Do you love working with a team and inspiring others? If you're ready for outdoor adventures and meeting amazing new people, join us at Jasper Inn & Suites in the breathtaking Jasper National Park. Let's create unforgettable experiences together!Position Overview:The Front Office Manager plays a key role in the day-to-day operations by overseeing the Front Desk operations, acting as our company’s customer facing manager, and ensures that our visitors are properly welcomed and taken care of. You are a service expert who will ensure all our guests’ needs are met during their stay, collaboratively working with the other departments to ensure a seamless and enjoyable experience.Key Responsibilities:Guest Relations:Ensure the first impression for guests is diligent, professional, and welcoming.Ensure guest satisfaction is a top priority for all in the Front Desk department, making certain that all guest issues and complaints are dealt with in a timely, compassionate, and respectful manner.Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines and timeframes.Ensure timely and accurate customer service.Personally handle complaints and ensure resolution.Respond to all guest reviews, both positive and not positive.Report all guest feedback to the leadership team, outlining opportunities for improving guest service levels.Support all departments in continuous improvement of guest service throughout the properties.Leadership:Ensure the onboarding and career journey for Front Desk team members is rewarding.Recruitment, onboarding, training/development/coaching, and retention of all Front Desk staff, creating a cohesive Front Desk operational team.Appropriately schedule Front Desk staff based on business needs and supervise workloads during shifts.Fostering a positive work environment and contribute to company culture initiatives.Operational:The proficient operations of the Front Desk department.Issue and track gift certificates and special promotions.Ensure all SOP’s for the Front Desk are efficient, up to date and followed by all.Oversee and ensure compliance with the company’s policies and security requirements.Troubleshoot during emergencies.Reconcile third party reservations via WebRezPro.Ensure the lobby and surrounding areas are kept clean and presentable at all times.Ensure compliance with all health, safety and sanitation regulations and standards.Other suitable responsibilities as assigned.Qualifications:You are a team player who is excited to create a wonderful experience for our guests. You are positive, driven and have a 'glass half full' outlook on life.Your other traits include:Energetic, flexible, reliable, respectful, hands-on individual with initiative and integrity.Ability to work under pressure in a fast-paced work environment, prioritizing tasks effectively.Friendly and pleasant demeanor, courteous, self-motivated, and professional.Excellent leadership, communication, and interpersonal skills.Commitment to delivering outstanding guest service and maintain high standards.Exceptional problem solving and decision-making abilities.Collaborative, team player who prefers working with others to achieve objectives.Requirements:3+ year experience in a supervisory or management role, preferably in Front Office operations.Completion of post secondary education in Hospitality Management is preferred.Comprehensive understanding of English.Valid working permit for non-Canadian residents.Strong computer literacy, especially in Outlook, Word and Excel.Working knowledge of Hotel PMS (WebRezPro) is an asset but not required.Apply now and be part of our exciting journey!Job Types: Full-time, PermanentBenefits:Company eventsDental careDiscounted or free foodEmployee assistance programExtended health careLife insuranceOn-site parkingPaid time offVision careApplication question(s):What are your wage expectations for this role?We do not provide LMIAs or sponsorship. Do you require LMIA or sponsorship to work in Canada?Experience:Leadership: 3 years (preferred)Hotel front desk: 3 years (preferred)Work Location: In person

Hike Jasper
Jasper Camping
Canadian Rockies

Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors. Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services.

If you're interested in working in Jasper, it is essential to consider the local job market and explore opportunities that align with your skills and interests. Here are some steps you can take to find work in Jasper:

Understand the industries that thrive in Jasper National Park; Tourism, hospitality, outdoor recreation, and service-related job sectors are often significant in places like Jasper. Laern about working in the area and learn about the businesses, accommodations, and lifestyle choices that match Jasper employment.

Explore websites of companies in Jasper that align with your career goals and lifestyle.

Consider acquiring or enhancing skills that are in demand in Jasper's job market. This could improve your competitiveness and help you excel in Jasper's workforce. Remember to tailor your application materials (resume, cover letter) to each job application and follow any specific instructions provided by employers.

Jasper National Park is a stunning and popular national park located in the Canadian Rockies in Alberta, Canada.

Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.

If you are considering employment and living in Jasper National Park, you may want to explore the housing options in Jasper itself or nearby towns like Hinton, which is located just outside the park boundary. Keep in mind that housing availability and costs can vary, so it's advisable to research and plan accordingly. Additionally, employment opportunities may be tied to tourism, hospitality, or other industries related to the Park and its visitors.

• Park Wardens - Law enforcement, wildlife protection, and visitor safety.
• Interpretive Guides - Lead educational programs, hikes, and wildlife tours.
• Visitor Services Attendants - Work at visitor centers, providing information.
• Conservation Officers & Ecologists - Protect and manage the park's environment.
• Maintenance Workers - Trail upkeep, infrastructure repairs, and facility maintenance.

• Jasper Hotel & Lodge Staff - Front desk, housekeeping, concierges, and management.
• Restaurant & Cafe Workers - Servers, bartenders, cooks, and baristas.
• Tour Guides - Leading sightseeing, historical, or adventure tours.
• Retail & Gift Shop Staff - Working in souvenir shops and outdoor gear stores.

• Rafting & Kayaking Guides - Leading groups on rivers.
• Ski Resort Staff - Ski instructors, lift operators, and patrol.
• Hiking & Backcountry Guides - Leading hiking and backcountry trips.
• Wildlife & Photography Tour Guides - Helping visitors spot wildlife.
• Equipment Rental Staff - Assisting visitors with gear and rentals.

• Jasper Shuttle & Tour Bus Drivers - Driving visitors between attractions.
• Equipment Technicians & Mechanics - Maintaining rental equipment.
• Parking & Traffic Control Staff - Managing visitor areas.

• Jasper Wildlife Biologists & Ecologists - Studying and preserving the ecosystem.
• Research Assistants - Assisting in environmental studies.
• Environmental Educators - Teaching conservation programs.

• Jasper Trail Maintenance Volunteers - Assisting in maintaining hiking trails.
• Event Coordinators - Working at events and festivals.
• Student & Internship Programs - Seasonal jobs with Parks Canada and tourism companies.