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Bilingual Tier 1 Tech Support — Remote
Job summary
A leading telecommunications company is seeking a Tier 1 Technical Support Representative. You will assist customers with troubleshooting Internet and Cable services, with options for remote work. Ideal candidates will have a customer-focused attitude, analytical and communication skills, and experience in technical support. Competitive benefits include paid time off, Health Benefits, and potential earnings of $40,000 to $42,500 per year.
Benefits
Qualifications
- 1-2 years of experience providing technical support in a service-related organization.
- Ability to utilize tools for troubleshooting and resolving customer issues.
- Call center experience meeting relevant KPIs is an asset.
Responsibilities
- Support customers in troubleshooting Internet and Cable services.
- Assist customers with updates and technical inquiries.
- Maintain accurate account notes on customer interactions.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.