Bilingual Tier 1 Tech Support — Remote

Eastlink; Yarmouth Municipal District; Hybrid; CAD 40,000 - 43,000; Full time

Job summary

A leading telecommunications company is seeking a Tier 1 Technical Support Representative. You will assist customers with troubleshooting Internet and Cable services, with options for remote work. Ideal candidates will have a customer-focused attitude, analytical and communication skills, and experience in technical support. Competitive benefits include paid time off, Health Benefits, and potential earnings of $40,000 to $42,500 per year.

Benefits

15 paid days off

11 paid statutory holidays

Health benefits

Pension plan

Employee discounts

Qualifications

• 1-2 years of experience providing technical support in a service-related organization.
• Ability to utilize tools for troubleshooting and resolving customer issues.
• Call center experience meeting relevant KPIs is an asset.

Responsibilities

• Support customers in troubleshooting Internet and Cable services.
• Assist customers with updates and technical inquiries.
• Maintain accurate account notes on customer interactions.

Skills

Customer focused attitude

Analytical skills

Communication skills

Technical knowledge of IT and telecommunications

Job description

A leading telecommunications company is seeking a Tier 1 Technical Support Representative. You will assist customers with troubleshooting Internet and Cable services, with options for remote work. Ideal candidates will have a customer-focused attitude, analytical and communication skills, and experience in technical support. Competitive benefits include paid time off, Health Benefits, and potential earnings of $40,000 to $42,500 per year.