Bilingual Tier 1 Tech Support — Remote

Eastlink; Town of Grand-Bouctouche; Hybrid; CAD 40,000 - 43,000; Full time

Job summary

A telecommunications company is seeking a Tier 1 Technical Support Representative to assist customers in troubleshooting internet and cable services. The role offers in-office and remote positions, with a salary range of $40,000 to $42,500 per year. Candidates should possess strong analytical and communication skills, with prior technical support experience preferred. The company provides a competitive benefits package and opportunities for career advancement.

Benefits

15 paid days off

11 paid statutory holidays

Health Benefits and Pension

Employee discounts

Qualifications

• 1-2 years of experience providing technical related support.
• Ability to handle customer inquiries and change passwords.
• Experience in a call center meeting KPIs.
• Confidence in multi-tasking in a fast-paced environment.

Responsibilities

• Troubleshoot and resolve customer issues for various services.
• Assist customers with technical inquiries.
• Maintain accurate account notes on customer interactions.

Skills

Customer focused attitude

Analytical skills

Communication skills

Technical knowledge of internet and phone products

Job description

A telecommunications company is seeking a Tier 1 Technical Support Representative to assist customers in troubleshooting internet and cable services. The role offers in-office and remote positions, with a salary range of $40,000 to $42,500 per year. Candidates should possess strong analytical and communication skills, with prior technical support experience preferred. The company provides a competitive benefits package and opportunities for career advancement.