Bilingual Tier 1 Tech Support — Remote

Eastlink; Truro; Hybrid; CAD 40,000 - 43,000; Full time

Job summary

A competitive telecommunications company is seeking a Tier 1 Technical Support Representative to provide exceptional support for Internet and Cable services. The role offers options for in-office or remote work, a competitive salary range of $40,000 to $42,500 per year, and numerous benefits including health coverage and paid time off. Ideal candidates should possess strong communication skills and a customer-focused attitude.

Benefits

15 paid days off

11 paid statutory holidays

Paid sick days

Health Benefits

Pension

Employee discounts

Qualifications

• Ability to troubleshoot and resolve customer issues effectively.
• Experience in maintaining accurate account notes.
• Ability to work in a multi-shift environment.

Responsibilities

• Support customers in troubleshooting Internet and Cable services.
• Assist customers with technical inquiries within support guidelines.
• Work effectively both independently and within a team.

Skills

Customer focused attitude

Analytical skills

Communication skills

Call center experience

Technical knowledge of internet and television products

Education

1-2 years of experience providing technical support

Job description

A competitive telecommunications company is seeking a Tier 1 Technical Support Representative to provide exceptional support for Internet and Cable services. The role offers options for in-office or remote work, a competitive salary range of $40,000 to $42,500 per year, and numerous benefits including health coverage and paid time off. Ideal candidates should possess strong communication skills and a customer-focused attitude.