Bilingual Tier 1 Tech Support Specialist — Remote

Eastlink; Town of Bridgewater; Hybrid; CAD 40,000 - 43,000; Full time

Job summary

A telecommunications company is looking for Bilingual Tier 1 Technical Support Representatives to provide exceptional customer service for Internet and Cable solutions. This role is suitable for candidates with a strong customer focus and technical knowledge. You will enjoy a competitive compensation package, including paid days off, health benefits, and opportunities for skill advancement. Remote work options are available depending on location.

Benefits

15 paid days off

11 paid statutory holidays

Health Benefits

Pension

Employee discounts

Qualifications

• 1-2 years of experience in technical support in a service-related organization.
• Ability to maintain accurate and detailed account notes on customer interactions.
• Desire to assist customers with updating/changing passwords.

Responsibilities

• Support customers in troubleshooting Internet and Cable services.
• Manage multiple tasks effectively in a fast-paced environment.
• Assist customers in resolving technical inquiries and issues.

Skills

Bilingual (French/English)

Customer focused attitude

Analytical skills

Technical knowledge of computers and telecommunications

Ability to assist customers with technical inquiries

Call center experience

Job description

A telecommunications company is looking for Bilingual Tier 1 Technical Support Representatives to provide exceptional customer service for Internet and Cable solutions. This role is suitable for candidates with a strong customer focus and technical knowledge. You will enjoy a competitive compensation package, including paid days off, health benefits, and opportunities for skill advancement. Remote work options are available depending on location.