Quality Control jobs in Canada

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

• ONE IATA - We collaborate across teams
• TRUSTED - We do the right thing
• INNOVATIVE - We make tomorrow better
• INCLUSIVE - We embrace diverse perspectives

• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever‑changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family‑friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work‑life with flexible work options, including remote and hybrid work, a generous “work from abroad” policy, and you get your birthday off!

The IATA Operational Safety Audit (IOSA) program is an internationally recognized and accepted safety assurance program designed to assess the safety and operational management systems of an airline. The IOSA office, within the IATA Safety department, is responsible for the administration, operational delivery and continuous evolution of the IOSA program worldwide. Reporting to the Global Director, Safety, you will lead the worldwide operations of the IOSA program to ensure the seamless delivery of audits to over 440 airlines on the IOSA Registry across the globe.

• Oversee all aspects of IOSA program administration, including the timely allocation of audit initial/renewal dates to airlines and the assignment of IOSA auditor teams to deliver these.
• Deliver IOSA audits from pre‑audit preparation, onsite delivery, and post‑audit closure through the IOSA Operations team; act on audit feedback to refine program offering.
• Ensure IOSA Standards and Recommended Practices (ISARPs) continue to evolve so that IOSA maintains its position as a recognized center of excellence for global best practice in safety assurance.
• Drive the evolution of other program documentation, such as IOSA Program Manual (IPM) and IOSA Audit Handbook (IAH), to deliver the most effective IOSA document suite for program delivery.
• Act as IOSA Oversight Group (IOG) secretary to engage effectively with IATA‑nominated airlines to ensure the evolution of IOSA considers, and utilizes, industry intelligence to evolve and mature the program.
• Oversee auditor recruitment, training and performance management to ensure IOSA auditors are best in class with the latest knowledge, skills and experience commensurate with the needs of a risk‑based program.
• Work across multiple IATA teams to utilize intelligence garnered from audits, such as safety insights, to ensure the value of IOSA is assimilated into organizational thinking for the benefit of industry stakeholders.
• Maintain current, and design future IT solutions, to deliver program efficiencies across internal IOSA teams, and through IATA Connect, for IOSA registered airlines.
• Advocate the value of IOSA to airlines, regulators, ICAO and other agencies through the promotion of safety audits standardization, leveraging the joint use benefit of audit reports to reduce redundant audits.
• Drive strategic alignment between IOSA and Quality Management teams to support continuous improvements in IOSA governance through effective quality control and quality assurance processes.
• Manage a team across multiple locations and time‑zones, providing both inspiring leadership and pastoral care, through setting a shared vision and motivational annual objectives.
• Manage IOSA program accounts from day‑to‑day operational costs, financial reporting according to IATA internal requirements, and annual budget setting.

• Significant operational airline experience with demonstrated success in safety, audit and/or quality assurance related activities; university degree in relevant discipline preferred.
• Extensive knowledge of IOSA program, solid understanding of high‑level operational audit principles and procedures, and in‑depth knowledge of comparative worldwide regulatory operational requirements.
• Solid understanding on regulatory oversight, preferably with rulemaking experience, and knowledge of how ICAO Standards and Recommended Practices relate to regulatory oversight and IOSA provisions.
• Ability to challenge the status‑quo to identify new opportunities both within, and outside, the aviation system to deliver program improvements and efficiencies.
• Politically astute, with proven advocacy skills, to understand and influence stakeholders to drive alignment relating to IATA positions across industry partners.
• Proven skills in leading a multi‑cultural team to deliver an engaged and motivated workforce in a high‑pressure environment.
• Demonstrated experience of managing a large pool of experts, such as auditors, with experience as IOSA or ISAGO auditor and/or instructor an advantage.
• Excellent communication skills in English, with a willingness to deliver complex presentations with confidence, and in a manner suitable to the audience, across multiple diverse forums.

Travel Required: 10

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/.