Operations jobs in Canada

We are currently looking for an additional Operations Specialist to join our growing team. As an Operations Specialist you will oversee the scheduled work orders for the current week, otherwise referred to as 'The Board'. This includes various tasks such as managing sick coverage for Technicians, coordinating Service Calls, reviewing Technicians hours of work, and liaising with internal teams, customers, and contractors as needed.

Location: Port Coquitlam office, Monday through Friday from 8am - 4:30pm. This position also has an on-call phone rotation. Local candidates only. Applications from internal and external candidates will be considered.

• Oversee scheduled jobs daily to ensure work is set up for success, including monitoring Technician arrival times and GPS statuses.
• Confirm all Technicians have a full day of work scheduled; inform Technicians with gaps in their daily schedule that they are on standby for Service Calls.
• Assign Service Calls as they come in based on priority.
• Find appropriate coverage if any Technicians call in sick or cannot make their scheduled jobs.
• Communicate Technician absences with Payroll Team and ensure time off is entered into HRMIS.
• Review Critical Jobs for the day and ensure expectations and key information is relayed to the assigned Technicians.
• Review Service Calls from previous day / evening for completion or outstanding work.
• Review time logs for Technicians to make sure hours worked are accurate.
• Conduct customer satisfaction calls.
• Adhere to and embrace the company’s Core Values and Occupational Health and Safety protocols.
• Other duties as they may arise.

• Excellent telephone skills and office etiquette.
• Takes initiative and Owns-It!
• Stays flexible and organized in a fast-paced environment.
• Exceptional English verbal, written and listening skills.
• Proficient using computers for a variety of tasks.
• Ability to prioritize requests effectively.
• Team player!
• Eager to learn and succeed.

• 1-2 years experience in a similar role is considered an asset.
• Experience / knowledge of Fire Prevention Industry is considered an asset.
• Proficiency with MS Office Suite (Excel, Word, Outlook).
• High school diploma, or GED.

• On the job training and opportunity for company paid education.
• Career growth and advancement opportunities.
• Supportive and energetic work environment / family friendly culture.
• Company social events.
• Benefits Package that includes extended medical, dental, life and AD&D, EAP, disability and vision care after three months.
• Group RRSP with employer matching program after three months.

ComFire is proud to be an equal opportunity employer and encourages applications from all qualified individuals. For accommodation or questions regarding the role, please contact hr@comfire.ca.

Note: While we thank everyone for their interest, only short-listed candidates will be contacted.

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