Job Search and Career Advice Platform
10,000+

Operations jobs in United States

Customer Operations Leader - OMNI Experience

Customer Operations Leader - OMNI Experience
Indigo
Barrie
CAD 50,000 - 65,000
Urgently required
2 days ago
I want to receive the latest job alerts for “Operations” jobs

General Manager

General Manager
PSG leadership Inc.
Guelph
CAD 100,000 - 150,000
Urgently required
2 days ago

Restaurant Assistant General Manager

Restaurant Assistant General Manager
Toor Hotel
Toronto
CAD 50,000 - 70,000
Urgently required
2 days ago

Terminal Manager

Terminal Manager
BC Ferries
Vancouver
CAD 98,000 - 124,000
Urgently required
2 days ago

Director of Content, Syndication Strategy

Director of Content, Syndication Strategy
Launch Potato
Vancouver
Remote
CAD 90,000 - 130,000
Urgently required
2 days ago
Discover more opportunities than anywhere else.
Find more jobs now

Director of Content, Syndication Strategy

Director of Content, Syndication Strategy
Launch Potato
Ottawa
Remote
CAD 90,000 - 130,000
Urgently required
2 days ago

Director of Content, Syndication Strategy

Director of Content, Syndication Strategy
Launch Potato
Victoria
Remote
CAD 90,000 - 130,000
Urgently required
2 days ago

Accounting Manager

Accounting Manager
DROP Sprockets
South Slocan
CAD 85,000 - 105,000
Urgently required
2 days ago
HeadhuntersConnect with headhunters to apply for similar jobs

Clinical Learning and Development Specialist

Clinical Learning and Development Specialist
The Institute for Performance and Learning
Surrey
< CAD 1,000
Urgently required
2 days ago

Fleet Coordinator - Acheson, AB

Fleet Coordinator - Acheson, AB
Primoris Mine Services LP (Canada)
Alberta
CAD 50,000 - 75,000
Urgently required
2 days ago

Sr. Director, Patient Support Programs

Sr. Director, Patient Support Programs
McKesson’s Corporate
Mississauga
CAD 150,000 - 252,000
Urgently required
2 days ago

Fleet Operations Assistant

Fleet Operations Assistant
Working Energy
Kelowna
CAD 35,000 - 45,000
Urgently required
2 days ago

People & Culture Business Partner Specialist

People & Culture Business Partner Specialist
Ontario Teachers' Pension Plan
Toronto
CAD 70,000 - 90,000
Urgently required
2 days ago

Analyst, Corporate Action Entitlement

Analyst, Corporate Action Entitlement
Bank of Montreal
Ontario
CAD 38,000 - 71,000
Urgently required
2 days ago

Dining Room Manager

Dining Room Manager
Providence
British Columbia
CAD 60,000 - 80,000
Urgently required
2 days ago

Senior Director, Finance

Senior Director, Finance
Certified Laboratories Inc
Kitchener
CAD 120,000 - 160,000
Urgently required
2 days ago

Process Control Specialist

Process Control Specialist
Aqua Water Company
Pickering
CAD 60,000 - 80,000
Urgently required
2 days ago

Financial Analyst II

Financial Analyst II
Seaspan ULC
North Vancouver
CAD 81,000 - 99,000
Urgently required
2 days ago

biofuels production manager

biofuels production manager
Tank Traders
Winnipeg
CAD 80,000 - 90,000
Urgently required
2 days ago

Director, Real Estate - US West

Director, Real Estate - US West
lululemon
Vancouver
CAD 157,000 - 207,000
Urgently required
2 days ago

Contrôleur(se) – Comptabilité et amélioration continue

Contrôleur(se) – Comptabilité et amélioration continue
Marchand Entrepreneur
Laval
CAD 70,000 - 100,000
Urgently required
2 days ago

Maintenance Assistant, Grant-Funded (Summer Term)

Maintenance Assistant, Grant-Funded (Summer Term)
Main Street Project
Winnipeg
CAD 30,000 - 60,000
Urgently required
2 days ago

Dining Room Manager

Dining Room Manager
Old Edwards Inn and Spa
British Columbia
CAD 50,000 - 70,000
Urgently required
2 days ago

Supervisor Operations

Supervisor Operations
Sensient Technologies Careers
Kingston
CAD 70,000 - 80,000
Urgently required
2 days ago

Senior Bilingual Project Manager (32531)

Senior Bilingual Project Manager (32531)
Myticas Consulting
Quebec
Remote
CAD 100,000 - 120,000
Urgently required
2 days ago

Customer Operations Leader - OMNI Experience

Be among the first applicants.
Indigo
Barrie
CAD 50,000 - 65,000
Be among the first applicants.
2 days ago
Job description
Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

Who We Are

  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We Play By The Following Rules

  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description

The Customer Operations Leader - Omni Experience is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo’s customer service model and on suggesting and selling Indigo’s products, promotions, and programs to our customers. They ensure our customers have a frictionless experience of the store’s omni and payment operations. They help influence a store culture that promotes employee engagement, growth, and development.

What You'll Do

Functional

  • Coach and provide feedback to CERs on providing excellent customer service and to suggest and sell Indigo’s products, promotions, and programs
  • Lead execution of activities to support strategic priorities, sales goals, and profitability targets
  • Act as an advocate for the customer by placing them at the forefront of all decision-making processes
  • Proactively identify and anticipate customer expectations and needs
  • Consistently identify areas for improvement, diagnose issues and work to resolve them
  • Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers
  • Execute inventory management processes and lead returns to ensure smooth and profitable omni customer experience
  • Lead execution of omni-sales program activities and ensure technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
  • Support new technology and digital rollouts and adoption through readiness activities, training, coaching, and feedback
  • Open and close store as well as responsibility for managing sales floor
  • Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority

People

  • Support the building of strong teams by participating in hiring activities, training new hires, and cross-training existing team
  • Support development of talent by providing feedback on team performance to managers
  • Collaborate with others to drive flexible and just in time solutions
  • Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
  • Help others see the impacts of their efforts and proactively engage other functions to receive input
  • Encourage others to freely share their point of view and be open to feedback

Cultural

  • Model Indigo’s beliefs and convey a positive image in everything you do
  • Celebrate diversity of thought and have an open mindset
  • Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
  • Embrace, champion, and influence change through your team and/or the organization

Qualifications

WHO YOU ARE:

  • 1-2 years of experience in a customer service, merchandising or operations role
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Experience leading others
  • Knowledge of provincial health and safety standards
  • Performance orientated
  • Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
  • Ability to prioritize, plan and execute while being agile
  • Ability to be mobile on the sales floor for extended periods of time
  • Availability to work a flexible schedule, including evenings, weekends, and holidays
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Bilingualism (French/English) is required for all positions in Québec

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.

WELCOME HOME
  • Previous
  • 1
  • ...
  • 37
  • 38
  • 39
  • ...
  • 400
  • Next

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

Job Search and Career Advice Platform
Land a better
job faster
Follow us
JobLeads Youtube ProfileJobLeads Linkedin ProfileJobLeads Instagram ProfileJobLeads Facebook ProfileJobLeads Twitter AccountJobLeads Xing Profile
Company
  • Customer reviews
  • Careers at JobLeads
  • Site notice
Services
  • Free resume review
  • Job search
  • Headhunter matching
  • Career advice
  • JobLeads MasterClass
  • Browse jobs
Free resources
  • Predictions for 2024
  • 5 Stages of a Successful Job Search
  • 8 Common Job Search Mistakes
  • How Long should My Resume Be?
Support
  • Help
  • Partner integration
  • ATS Partners
  • Privacy Policy
  • Terms of Use

© JobLeads 2007 - 2025 | All rights reserved