Operations Specialist

Community Fire Prevention; Port Coquitlam; On-site; CAD 45,000 - 60,000; Full time

Job summary

A community-focused safety organization in Port Coquitlam is seeking an Operations Specialist to manage work orders and coordinate Technician schedules. The ideal candidate will have strong communication skills and the ability to thrive in a fast-paced environment. Responsibilities include overseeing daily operations, covering for sick Technicians, and ensuring customer satisfaction. The position offers growth opportunities, on-the-job training, and a comprehensive benefits package after three months.

Benefits

On-the-job training

Career growth opportunities

Family-friendly culture

Benefits Package

Company social events

Qualifications

• 1-2 years experience in a similar role is considered an asset.
• Experience/knowledge of Fire Prevention Industry is considered an asset.
• Proficiency with MS Office Suite (Excel, Word, Outlook).
• High school diploma, or GED.

Responsibilities

• Oversee scheduled jobs daily and ensure success.
• Confirm Technicians have a full day scheduled.
• Assign Service Calls based on priority.
• Find coverage for Technicians who call in sick.
• Communicate Technician absences with Payroll.
• Review Critical Jobs for the day.
• Conduct customer satisfaction calls.

Skills

Excellent telephone skills

Organizational skills

Proficient using computers

Team player

Exceptional English communication

Education

High school diploma or GED

1-2 years experience in a similar role

Knowledge of Fire Prevention Industry

Proficiency with MS Office Suite

Job description

Overview

We are currently looking for an additional Operations Specialist to join our growing team. As an Operations Specialist you will oversee the scheduled work orders for the current week, otherwise referred to as 'The Board'. This includes various tasks such as managing sick coverage for Technicians, coordinating Service Calls, reviewing Technicians hours of work, and liaising with internal teams, customers, and contractors as needed.

Location: Port Coquitlam office, Monday through Friday from 8am - 4:30pm. This position also has an on-call phone rotation. Local candidates only. Applications from internal and external candidates will be considered.

Responsibilities

• Oversee scheduled jobs daily to ensure work is set up for success, including monitoring Technician arrival times and GPS statuses.
• Confirm all Technicians have a full day of work scheduled; inform Technicians with gaps in their daily schedule that they are on standby for Service Calls.
• Assign Service Calls as they come in based on priority.
• Find appropriate coverage if any Technicians call in sick or cannot make their scheduled jobs.
• Communicate Technician absences with Payroll Team and ensure time off is entered into HRMIS.
• Review Critical Jobs for the day and ensure expectations and key information is relayed to the assigned Technicians.
• Review Service Calls from previous day / evening for completion or outstanding work.
• Review time logs for Technicians to make sure hours worked are accurate.
• Conduct customer satisfaction calls.
• Adhere to and embrace the company’s Core Values and Occupational Health and Safety protocols.
• Other duties as they may arise.

Ideal candidate

• Excellent telephone skills and office etiquette.
• Takes initiative and Owns-It!
• Stays flexible and organized in a fast-paced environment.
• Exceptional English verbal, written and listening skills.
• Proficient using computers for a variety of tasks.
• Ability to prioritize requests effectively.
• Team player!
• Eager to learn and succeed.

Qualifications

• 1-2 years experience in a similar role is considered an asset.
• Experience / knowledge of Fire Prevention Industry is considered an asset.
• Proficiency with MS Office Suite (Excel, Word, Outlook).
• High school diploma, or GED.

What’s in it for you?

• On the job training and opportunity for company paid education.
• Career growth and advancement opportunities.
• Supportive and energetic work environment / family friendly culture.
• Company social events.
• Benefits Package that includes extended medical, dental, life and AD&D, EAP, disability and vision care after three months.
• Group RRSP with employer matching program after three months.

About us

ComFire is proud to be an equal opportunity employer and encourages applications from all qualified individuals. For accommodation or questions regarding the role, please contact [e-mail].

Note: While we thank everyone for their interest, only short-listed candidates will be contacted.

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