Operations jobs in United States

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

Fusion is a critical team within CIBC’s Chief Security Office, dedicated to safeguarding the organization’s assets, data, and operations against a wide array of threats and risks. Team Fusion utilizes an integrated global threat and risk management approach that spans the CIBC Enterprise globally, to mitigate risks, reduce losses, address increasingly complex threats and deliver advanced readiness capabilities to protect our clients, team members, and the Bank. Fusion delivers a cross-pillar approach, bringing together people, process, technology, and data, fostering collaboration and information sharing across many domains, providing a holistic view of the risk landscape, and supporting informed and timely decision-making aligned to CIBC objectives. CIBC Fusion Response is responsible for protecting our clients and CIBC by holistically combatting threats and active incidents which cross multiple domains including Technology, Corporate Security, Information/Cyber Security, Fraud, and other operational business disruptions. Fusion Response is responsible for the overall coordination and orchestration of response and recovery activities for enterprise-level operational incidents to reduce loss and better enable our client’s ambitions to become a reality. This is an individual contributor role reporting directly to the Director, Fusion Response to deliver effective, coordinated response and recovery orchestration services for enterprise-impacting operational disruption incidents. The role is responsible for leading and supporting enterprise-level incident response and recovery orchestration efforts of varying levels of severity and complexity as assigned.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. The role is 24/7 with some after-hours requirements. This position will require flexibility in managing priorities to meet the demands and the overall objectives of the business. Workload can be particularly heavy during times of high-impact and/or multiple concurrent incidents.

How you'll succeed

• Operational Effectiveness: Lead effective, coordinated response and recovery orchestration services for complex enterprise-level and client-impacting operational disruption incidents. Perform incident analysis and triage actions to determine impact/urgency/audience of emergent issues and take action to coordinate Fusion and pillar responses as quickly and efficiently as possible. Leverage highly-specialized expertise to manage various lines of business and related service providers. Incidents can involve solutions that are typically new, rapidly evolving/changing and complex, requiring creativity/innovation and lateral thinking to address unique operational issues and concerns.Lead efforts to troubleshoot issues, find resolution and make it right for impacted businesses and clients.
• Fusion response: Lead or support ongoing improvement of Fusion Response incident management capability; including interaction models, playbook designs, case management process, and all operational procedures as assigned to meet operational requirements and our evolving threat landscape. Follow Fusion processes, action assigned, and ensure they are carried out to a high standard, and ensure leadership is kept abreast of activities. Ensure tasks Fusion Response assigns to incident response stakeholders are tracked and managed to completion within assigned timelines.
• Documentation: Collect and document incident-related data, facilitate and solution recovery and resolution of incidents in a timely fashion, and communicate findings to business partners. Participate in and support preparedness exercises to effectively test the Fusion Response and other supporting incident stakeholders’ understanding of roles, procedures, and build muscle memory for effective response. Achieve assigned measurable performance objectives within timelines, and work with people leader to meet professional development goals. Maintain and apply advanced knowledge of constantly changing, and complex, industry information and trends, in order to ensure CIBC’s incident response practices meet and exceed desired standards
• Cross-functional relationships: Partner with stakeholders, globally, to continuously evolve incident response capabilities, assess potential gaps and trends, and lead task forces to address them holistically, when assigned. Promote a shared sense of mission to protect our clients and CIBC through a culture of information-sharing and collaboration.Function as an informal leader within the area of specialization, providing technical guidance and professional advice on complex and conceptual issues to colleagues managing work packages. Provide guidance and coaching to less-experienced team members to support their development and overall team effectiveness.

Who you are

• You can demonstrate 6-8 years of experience in information/cybersecurity, fraud, physical security, operational risk, or other relevant experience. You have Previous operations experience in a financial services institution (bank, insurance, wealth management, credit card networks), or a financial market instrument (payments, clearing, or settlement systems) in either an incident response or business operations role. You have understanding of business continuity, cybersecurity, fraud, technology incident response, or operational risk. It is an asset if you have an Understanding or experience with financial services regulatory landscapes (Canada, USA, UK/Ireland, Europe, Asia-Pacific regions). Experience leading operational business incident management and response is a definite asset
• You’re a certified professional. You have current accreditation and good standing in Emergency Management, Technology Incident Management(ITIL), Business Continuity (CBCP), Risk Management(CRISC, CGRC)
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
• You look beyond the moment. You know what you do will make a difference today and tomorrow. You look for new opportunities to define what's possible.
• You are a caring and accountable leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams
• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

*Security checks, including a criminal record check must be successfully completed to the satisfaction of CIBC. An annual criminal record check may also be required.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-CC East 12th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Collaboration, Decision Making, Fraud Investigations, Intelligence Research, Reporting and Analysis, Risk Management and Mitigation