The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.
The role requires the versatility to work both independently and collaboratively as part of a dynamic team.
Outstanding telephonic communication abilities are essential, enabling clear and articulate explanation of complex concepts to our diverse member base.
Superior problem-solving capabilities and organizational skills are necessary to address challenges effectively.
BENEFITS
Monday to Friday: 5:00AM - 9:00AM EST
Thursday and Friday: 8:00PM - 12:00AM EST
Saturday and Sunday: 5:00AM - 10:30AM EST
Gain in-demand experience in healthcare and tech, building your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis management.
REQUIREMENTS
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.