Customer Service Agent (PT)

Jazz Aviation LP; Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

A regional airline company is seeking a part-time Customer Service Agent in Kelowna. The role involves greeting passengers, managing check-in, and providing exceptional customer service at the airport. Ideal candidates should possess strong communication skills, relevant customer service experience, and the ability to handle various tasks in a fast-paced environment. This permanent position requires a high school diploma and offers the chance to contribute to a diverse workplace.

Benefits

Special rates on airfare

Transfer options to other locations

Management career path opportunities

Qualifications

• Minimum one year of customer service experience.
• Previous airline experience or courses in travel and tourism are assets.
• Ability to type and navigate the internet.

Responsibilities

• Greet passengers and assist with check-in.
• Make reservations and manage ticketing.
• Handle baggage check and payments.

Skills

Customer service experience

General computer experience

Judgment and problem-solving ability

Interpersonal communication skills

Ability to work varying shifts

Education

High school diploma or equivalent

Post-secondary courses in travel and tourism

Job description

Jazz was voted one of Canada’s Best Diversity Employers and one of Canada’s Top Employers for Young People

Overview

As a Jazz Customer Service Agent you will be part of a team representing Air Canada Express. Your day will involve greeting passengers, assisting with check‑in and bag tagging via our computer system, and facilitating boarding and deplaning at your station. You may be asked to lift a suitcase or push a wheelchair. The airport can be fast‑paced during arrivals and departures; safety and customer service are top priorities.

Benefits

Enjoy perks such as special rates on airfare, car rentals, hotel accommodations, vacation packages, even cruises. Transfer to other Canadian locations when open positions arise or pursue a management career path.

Purpose of Position

Provide exceptional customer service by greeting and serving passengers at airport counters and gates.

Key Responsibilities

• Using an airline computerized system: make reservations and assess fares.
• Ticketing and complete daily sales reports.
• Passenger check‑in.
• Check, weigh the baggage, calculate any excess baggage charges and process payment.
• Make general passenger announcements.
• Liaise with external and internal customers (e.g. ramp agent, flight crew, dispatch, etc.).
• Provide outstanding customer service answering general inquiries at the airport.
• Assist passengers requiring special handling.
• Handle and resolve customer complaints.
• Departure Gate customer service and boarding as well as providing assistance to passengers to and from aircraft.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety and the safety of co‑workers and customers.
• Other related duties as assigned.

Depending On The Base Other Duties May Include

• Cargo processing.
• Handle missing baggage and damaged baggage claims.
• Jet‑way operation.
• Conduct radio communications with aircraft and record flight information.

Qualifications

• High school diploma or equivalent.
• Previous airline experience or post‑secondary courses in travel and tourism are definite assets.
• Minimum one (1) year of customer service experience.
• General computer experience including the ability to type and navigate the internet and any previous experience using an airline reservation system is considered an asset.
• Demonstrated judgment and problem‑solving ability and effective decision‑making skills.
• Excellent interpersonal, verbal and written communications skills.
• Ability to work varying shifts, handling of tight deadlines, and prioritization of multiple tasks.
• If hired, must be able to successfully complete the Customer Service Agent Initial training course in accordance with Company Standards.
• Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
• English language required.
• French language is considered an asset.
• Note: Bilingualism is a requirement in some of our stations. We are proud to offer Bilingual Services at many of the airports we serve. Please indicate on your application and resume if you are bilingual in English and French.

We strive to make our workplace accessible for people with disabilities. If you would benefit from an accommodation during the recruitment process, please let us know at [e-mail].

Jazz recognizes that the best talent includes people of all backgrounds, abilities and points of view. To lead in our industry, Jazz celebrates diversity and values the uniqueness that each individual has to offer. We empower our people to foster an internal culture of inclusion, creating safe workspaces where everyone can be their authentic self. Meeting the needs of our diverse passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.

Apply By Date

Dec 31, 2025

Primary Location

CA-BC-Kelowna

Schedule

Part‑time

Job Type

Permanent

Shift

Shift Work