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Bilingual Help Desk Tech (French/English) Remote
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Bilingual Help Desk Tech (French/English) Remote
Job summary
A leading digital services provider is seeking a Bilingual Tier I Help Desk Technician to provide end-user support in Canada. The ideal candidate will be fluent in French Canadian and have strong communication skills. This remote position involves handling phone calls and chat support while maintaining quality assurance. The role requires a high school diploma and preferable experience in mobile carriers or contact centers.
Benefits
Qualifications
- Fluent in French Canadian is a must.
- Regular and reliable attendance is essential.
- Proficiency in using computers and technology.
- Ability to work independently with little oversight.
Responsibilities
- Create tickets for MACD requests.
- Assist with activation of mobile phones.
- Respond to inbound phone calls and chats.
- Maintain satisfactory quality assurance scores.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.