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Revenue Operations Manager (6 month contract)

Join to apply for the Revenue Operations Manager (6 month contract) role at Hootsuite .

We’re looking for a Revenue Operations Manager (6 month contract) to oversee operational initiatives, including technology and tools implementation. You’ll facilitate collaboration and information flow across business units, ensuring consistency and alignment. Your responsibilities include leading, analyzing, and executing operational and technical projects to improve efficiencies and synergies across Hootsuite. You will work closely with operations partners and the Revenue Operations team to ensure successful project execution, stakeholder engagement, cross-functional alignment, and support for teams and the customer journey.

This role supports Hootsuite's distributed workforce strategy, allowing remote or hybrid work. Applicants should be based in Canada within a province where we have a hiring entity, with a preference for candidates in eastern, central, or mountain time zones or those willing to work within those hours. Reporting to the Senior Manager, Revenue Operations, your key responsibilities include :

• Define, document, and implement Revenue Operations initiatives aligned with the global Revenue Organization, collaborating with cross-functional teams to ensure strategic alignment.
• Manage the implementation and adoption of operational initiatives , including technology and tools, in partnership with Sales, Partners, and Customer teams.
• Consult with leaders to identify operational challenges, evaluate priorities, and recommend solutions.
• Analyze stakeholder impacts of SFDC transformation initiatives , facilitating communication, decision-making, and impact assessment across Marketing, Sales, Partners, and Customer organizations.
• Establish processes to review and improve business workflows , leveraging internal policies to enhance operational efficiency.
• Lead operational and technical projects , including planning, monitoring, reporting, and stakeholder communication.
• Perform other duties as assigned .

Qualifications :

• Extensive experience in Customer, Sales, or Marketing Operations; Bachelor’s Degree preferred; SaaS experience a plus.
• Proficiency with Salesforce and understanding of departments like Finance, Legal, Sales Operations, and Customer Success.
• Skills in creativity, innovation, priority setting, process and project management, problem-solving, negotiation, customer focus, influence, and communication.

Ideal Candidate Attributes :

• Solution-oriented, proactive problem-solver.
• Growth mindset and continuous learner.
• Resilient and adaptable to change.
• Collaborative and relationship-builder.
• Critical thinker who challenges constructively.
• Effective communicator and organizational thinker.
• Accountable and reliable owner of responsibilities.
• Team growth supporter and proactive contributor.

Our guiding principles include : Step Up, One Team, Customer Obsessed, Go Fast, Be Agile, Play to Win, Neighbours & Allies. Accommodations are available for candidates throughout the selection process.

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