Jobs in Saint John, Canada
Bilingual Associate Manager Disability National Administration Teams
Manulife
Bilingual Software Quality Assurance Analyst (100% remote)
LifeWorks
Remote Regional Elevator Sales Manager (TX)|Bilingual FR/EN
GAL Manufacturing
Lead Produit Technique – Interopérabilité Santé & IA
Akinox
AI/ML Engineer — End-to-End Model Dev & Deployment
Cynet systems Inc
Discover more opportunities than anywhere else. Find more jobs nowBranding Interior Designer: Remote & Nationwide Impact
Cambridge Housing Authority
Bilingual Single Session Counsellor
LifeWorks
AI/ML Engineer - Remote / Telecommute
Cynet systems Inc
Connect with headhunters to apply for similar jobsChef de produit technique - interopérabilité
Akinox
Bilingual Disability Admin Team Lead (National) - Remote
Manulife
Remote Substation Project Engineer – Renewable Energy
RRC
Junior Full-Stack Engineer: React & Node, Fast Growth
CSC Generation
Remote Public Sector SaaS BDR: Pipeline & Impact
PSD Citywide
Experience Design Architect, Agentic AI (Canada | Remote)
Autodesk
Business Development Representative
PSD Citywide
Remote Psychologist: Flexible Hours & Multidisciplinary Care
Lifemark
Bilingual QA Analyst (EN/FR) — Remote, Healthcare Tech
LifeWorks
Client Support Representative
ABC Financial Services
Associate Manager Disability National Administration Teams
Manulife
Remote Bilingual Crisis Counselor - Single-Session Support
LifeWorks
Remote Bilingual Crisis Counsellor (French/English)
LifeWorks
Bilingual Single Session Counsellor
LifeWorks
Bilingual Associate Manager Disability National Administration Teams
Job summary
A leading financial services company is looking for a dynamic leader to manage a team of approximately 20 in their administrative and contact center. This role demands strong bilingual communication skills in French and English, along with proven experience in call center leadership or disability case management. The ideal candidate will foster continuous improvement and retain top talent. This position offers a flexible remote work environment and a comprehensive benefits package.
Benefits
Qualifications
- Proficient in both French and English to communicate effectively with the team and clients.
- Previous experience in leading call center operations or managing disability cases is crucial.
- Strong decision-making and problem-solving skills are necessary for the role.
Responsibilities
- Lead a team of around 20 administrative and contact center staff.
- Develop and retain talent within the organization.
- Monitor team workflow and utilize technologies to improve processes.
- Contribute to strategic development of the administrative team.
- Promote a culture of continuous improvement and handle escalations.
Skills
- Salary up to $114,625 CAD
- Opportunity for career advancement and growth within the organization
- Flexible remote work environment
- Comprehensive benefits package, including health, dental, mental health, and wellness benefits
- Supportive and inclusive workplace culture that values diversity
- Participation in incentive programs tied to performance
- Provide direct leadership to a team of approximately 20 administrative and contact center roles
- Identify, develop, and retain top talent in the industry
- Monitor workflow proactively using appropriate technologies
- Participate in the strategic development of the Disability National Administration team
- Foster a culture of continuous improvement and address escalations promptly
- Fully bilingual in French and English
- Experience in call center leadership or disability case management
- Strong problem‑solving and analytical skills
- Results‑oriented with strong decision‑making abilities
- Ability to think creatively and develop workflow solutions in a fast‑paced environment
- Enthusiastic approach to work and a commitment to doing what is right
- Empathic professional communication skills
- Natural curiosity leading to continuous improvement
- Encouragement of a growth mindset in self and others
- Experience in team leadership within a dynamic environment
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.