Bilingual Disability Admin Team Lead (National) - Remote

Manulife; Remote; CAD 95,000 - 115,000; Full time

Job summary

A leading financial services company is looking for a dynamic leader to manage a team of approximately 20 in their administrative and contact center. This role demands strong bilingual communication skills in French and English, along with proven experience in call center leadership or disability case management. The ideal candidate will foster continuous improvement and retain top talent. This position offers a flexible remote work environment and a comprehensive benefits package.

Benefits

Comprehensive benefits package, including health and dental

Flexible remote working options

Career advancement opportunities

Incentive programs tied to performance

Qualifications

• Proficient in both French and English to communicate effectively with the team and clients.
• Previous experience in leading call center operations or managing disability cases is crucial.
• Strong decision-making and problem-solving skills are necessary for the role.

Responsibilities

• Lead a team of around 20 administrative and contact center staff.
• Develop and retain talent within the organization.
• Monitor team workflow and utilize technologies to improve processes.
• Contribute to strategic development of the administrative team.
• Promote a culture of continuous improvement and handle escalations.

Skills

Bilingual in French and English

Problem-solving skills

Analytical skills

Decision-making abilities

Creativity in developing workflow solutions

Job description

A leading financial services company is looking for a dynamic leader to manage a team of approximately 20 in their administrative and contact center. This role demands strong bilingual communication skills in French and English, along with proven experience in call center leadership or disability case management. The ideal candidate will foster continuous improvement and retain top talent. This position offers a flexible remote work environment and a comprehensive benefits package.