Associate Manager Disability National Administration Teams

Manulife; Remote; CAD 95,000 - 115,000; Full time

Job summary

A leading financial services firm is seeking a dedicated leader for a remote position overseeing approximately 20 contact center roles. The ideal candidate will have experience in leadership or disability case management, with strong problem-solving capabilities and a passion for ethical practices. Responsibilities include developing top talent and fostering a continuous improvement culture within the team. The opportunity offers competitive salary, comprehensive benefits, and the chance to make a meaningful impact on clients' lives.

Benefits

Comprehensive benefits package

Opportunity for career advancement

Flexible working environment

Qualifications

• Experience in call center or leadership roles within the financial services sector.
• Strong decision-making abilities with a results-oriented approach.
• Passion for ethical conduct and doing what is right.

Responsibilities

• Lead a team of around 20 administrative and contact center staff.
• Develop and retain top talent in the industry.
• Monitor workflow and improve processes continuously.
• Participate in strategic team development within Disability National Administration.
• Address escalations thoroughly and promptly.

Skills

Leadership experience

Problem-solving skills

Analytical skills

Creative thinking

Bilingualism (English and French)

Job description

Employer Industry: Financial Services

Why Consider this Job Opportunity:

• Salary up to $114,625 CAD
• Opportunity for career advancement and growth within the organization
• Work remotely in a flexible environment
• Comprehensive benefits package including health, dental, mental health, and wellness benefits
• Supportive culture that values well-being and inclusion
• Chance to lead a dedicated team and make a meaningful impact on clients' lives

What to Expect (Job Responsibilities):

• Direct leadership of a team of approximately 20 administrative and contact center roles
• Identify, develop, and retain top industry talent
• Proactively monitor workflow utilizing appropriate technologies
• Participate in the strategic development of the Disability National Administration team
• Foster a culture of continuous improvement and address escalations thoroughly and promptly

What is Required (Qualifications):

• Call center, leadership, or disability case management experience
• Superior problem-solving and analytical skills
• Results‑oriented with strong decision‑making ability
• Ability to think creatively and develop workflow solutions in a high‑transaction environment
• Driven by a passion to do what is right

How to Stand Out (Preferred Qualifications):

• Empathic professional communication skills
• Natural curiosity that leads to continuous improvement
• Encourages self and others to adopt a growth mindset
• Team leadership experience in a fast‑paced environment
• Bilingualism (English and French) is an asset, with proficiency required in Québec

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