Bilingual Associate Manager Disability National Administration Teams

Manulife; Remote; CAD 95,000 - 115,000; Full time

Job summary

A leading financial services company is looking for a dynamic leader to manage a team of approximately 20 in their administrative and contact center. This role demands strong bilingual communication skills in French and English, along with proven experience in call center leadership or disability case management. The ideal candidate will foster continuous improvement and retain top talent. This position offers a flexible remote work environment and a comprehensive benefits package.

Benefits

Comprehensive benefits package, including health and dental

Flexible remote working options

Career advancement opportunities

Incentive programs tied to performance

Qualifications

• Proficient in both French and English to communicate effectively with the team and clients.
• Previous experience in leading call center operations or managing disability cases is crucial.
• Strong decision-making and problem-solving skills are necessary for the role.

Responsibilities

• Lead a team of around 20 administrative and contact center staff.
• Develop and retain talent within the organization.
• Monitor team workflow and utilize technologies to improve processes.
• Contribute to strategic development of the administrative team.
• Promote a culture of continuous improvement and handle escalations.

Skills

Bilingual in French and English

Problem-solving skills

Analytical skills

Decision-making abilities

Creativity in developing workflow solutions

Job description

Why consider this job opportunity

• Salary up to $114,625 CAD
• Opportunity for career advancement and growth within the organization
• Flexible remote work environment
• Comprehensive benefits package, including health, dental, mental health, and wellness benefits
• Supportive and inclusive workplace culture that values diversity
• Participation in incentive programs tied to performance

What to Expect (Job Responsibilities)

• Provide direct leadership to a team of approximately 20 administrative and contact center roles
• Identify, develop, and retain top talent in the industry
• Monitor workflow proactively using appropriate technologies
• Participate in the strategic development of the Disability National Administration team
• Foster a culture of continuous improvement and address escalations promptly

What is Required (Qualifications)

• Fully bilingual in French and English
• Experience in call center leadership or disability case management
• Strong problem‑solving and analytical skills
• Results‑oriented with strong decision‑making abilities
• Ability to think creatively and develop workflow solutions in a fast‑paced environment

How to Stand Out (Preferred Qualifications)

• Enthusiastic approach to work and a commitment to doing what is right
• Empathic professional communication skills
• Natural curiosity leading to continuous improvement
• Encouragement of a growth mindset in self and others
• Experience in team leadership within a dynamic environment

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