Client Support Representative

ABC Financial Services; Remote; CAD 45,000; Full time

Job summary

A leading financial services company is seeking a Client Support Representative to serve as the first point of contact for clients in Vancouver. The role involves assisting with billing inquiries, account updates, and policy guidance while ensuring excellent customer service. Candidates should have 1-2 years of experience in a customer service role, preferably in a contact center. This position offers a competitive annual salary of $45,000 CAD and various appealing benefits including flexible time off and comprehensive medical coverage.

Benefits

Open PTO policy

Days of Disconnect

Parental & Pawternity Leave

Medical/Dental/Vision coverage

EAP

Calm App subscription

Qualifications

• 1 to 2 years of experience in software support or a contact center.
• Ability to type at least 45 words per minute.
• Availability Monday to Friday, 7 AM – 9 PM CT.

Responsibilities

• Assist clients and their members via inbound calls, emails, and live chat.
• Research member accounts to ensure all requests align with club policies.
• Meet or exceed Key Performance Indicators (KPIs).
• Collaborate with internal teams to resolve complex issues.

Skills

Customer service skills

Problem-solving

Active listening

Fluent English

Adaptability

Job description

Values

Best Life

We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.

Growth Mindset

We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.

One Team

From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

Client Support Representative

ABC Fitness is looking for a Client Support Representative to join our team! In this role, you'll be the first point of contact for our clients and their members, assisting with billing inquiries, account updates, policy guidance, and dispute resolution. If you enjoy problem‑solving and providing excellent customer service, we’d love to hear from you!

What You’ll Do

• Assist clients and their members via inbound calls, emails, and live chat.
• Research member accounts to ensure all requests align with club policies.
• Communicate with clients and members when additional documentation is needed.
• Ensure accuracy and proper documentation of all interactions.
• Meet or exceed Key Performance Indicators (KPIs), including adherence, call times, and quality.
• Handle high‑volume inbound interactions in a fast‑paced environment.
• Collaborate with internal teams to resolve complex issues.

What You’ll Need

• 1 to 2 years of experience in software support or a contact center (preferred).
• Remote work experience is beneficial.
• Ability to type at least 45 words per minute.
• A wired home internet connection and a dedicated home workspace.
• Availability Monday to Friday, 7 AM – 9 PM CT for training and assigned shifts (shifts are scheduled based on seniority and preference, with the possibility of weekend/holiday coverage).
• Fluency in English (Spanish or French bilingual skills are a plus).
• Strong communication and active listening skills.
• Ability to handle difficult conversations and de‑escalate issues.
• Problem‑solving mindset and adaptability in a changing environment.

What’s In It For You

• Purpose‑led company with a values‑focused culture – Best Life, One Team, Growth Mindset.
• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO.
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe.
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws.
• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement.
• Medical/Dental/Vision coverage.
• EAP – we get you help when you need it.
• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16.
• And more! – so many benefits we couldn’t even fit them all here.

Salary

Our pay range for Canada‑based candidates for this position is $45,000 CAD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.

Diversity, Equity & Inclusion

ABC is an equal‑opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative.

About ABC Fitness

ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data‑driven solutions to simplify club management and engage members and clients. From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let’s make your fitness vision a seamless reality, together.

Application Notes

Please note that ABC Fitness currently engages only candidates with valid open work authorization in Canada.