Postes à Saint John, Canada

Job Description:

This senior-level technical leadership position is focused on being a Client and Vendor liaison to ensure Client satisfaction with the product(s) they’ve purchased. The Resident Consultant will have technical and business process knowledge necessary to guide regional Clients through the analysis, design, implementation and integration of one or more products. The Resident Consultant knows and applies the fundamental concepts, practices, and procedures of a particular field, and has mastered the key responsibilities. Assignments can be broad in nature and the Resident Consultant may serve as a resource to others to resolve complex problems and issues. In addition, the Consultant will be responsible for ongoing mentoring within the consulting team and must be an available resource for peer support. This Senior Consultant will be a technical architect in Data Loss Prevention (DLP) and/or Cloud Access Security Broker (CASB) technologies. The work location will be remote or at a client facility with possible travel onsite. The successful candidate will be part of a team of Information Protection Consultants that provide assessment, design and implementation services as well as operational residency services for any of Broadcom Security Software’s customers.

1. Assess, design and transform customer DLP and CASB environments following Broadcom project methodology.
2. Assess, and optimize DLP/CASB policy and perform system stabilization and performance improvements on customer DLP/CASB infrastructure or design.
3. Lead the Assessment of a client's Technical Requirements and Business Objectives to effectively implement product solutions that adhere to Services Best Practices.
4. Troubleshoot Technical and Business Process issues, including root-cause analysis.
5. Assist with scoping new DLP and CASB service opportunities.
6. Provide guidance, recommendations, best practices, etc. for DLP and CASB operations.
7. Perform customer knowledge transfer on technical operation of DLP and CASB policy and workflow creation / maintenance.
8. Assist with DLP or CASB component upgrades, installs, testing and configuration.
9. Liaise with Product Support, Engineering, Product Management on behalf of the customer.
10. Provide primary point of contact and hands-on remediation for critical issues during engagements.
11. Proactively communicate relevant technical information and alerts on known issues, hot fixes, new releases, etc.
12. Provide knowledge of 3rd party integrations and perform as required.
13. Be able to work in large scale global environments effectively.
14. Provide regular status reports and other required project documentation artifacts.
15. Communicate professionally and effectively at all organizational levels.
16. Keep the Account Team informed of major issues or new opportunities.
17. Assist in the development and maintenance of Information Protection project methodology.
18. Act as a Trusted Advisor to both Client and Company.
19. Provide Client and Consulting Team Leadership.
20. Interact with Technical Support to Open, Track and Resolve Product issues.
21. Work closely with Product Management and Product Engineering learn new feature/functions.
22. Assist with ongoing maintenance and improvement of methodologies and document templates.
23. Pursue, Achieve, and Maintain technical education and certifications.
24. Meet target billable utilization objectives as assigned for this role.
25. Adhere to all company policies, including Time and Expense Policy, Code of Conduct/Ethics and Training.

Manager and Project Manager are consulted for most non-technical project decisions. Independent project-based technical decisions are made daily. Does not manage a budget. Has a geographic focus of Area (multi-country or multi-state).

Business travel of up to 50 percent or more yearly is possible for this position, but candidate must be able to successfully function with 100 percent remote work as needed to meet company and Client requirements.

Physical Demands: Office environment. No special physical demands are required.

1. Bachelor’s Degree (or global equivalent) in Computer Science or Business-Related Field – required.
2. Prior experience with Symantec and Data Protection technologies – preferred.
3. Advanced college coursework in Computer Science, Information Security or equivalent experience – preferred.
4. Certifications for hardware, operating system or specific technologies are preferred, including those from the following organizations:

• (ISC)2:CISSP
• ISACA:CISA / CISM
• GIAC:GSEC / GCED / GCCC / GDAT
• Cloud:Amazon, Microsoft, Google

Typically, eight (8) or more years of IT-related work experience is required for this position, with 5+ years of experience administering, supporting or consulting on DLP or CASB in an enterprise customer environment. Must have experience across Systems Engineering (Windows and UNIX), Databases (MS SQL Server, Oracle) and Operations, exposure to a variety of organizational sizes, and general knowledge of the roles and objectives of IT Audit, Compliance and Security.

1. Expert knowledge of the DLP Suite and/or Cloud Application data protection suites.
2. Strong knowledge of the TCP/IP protocol suite and related security concerns.
3. Strong knowledge of modern endpoint Operation Systems, routers, web proxies (SYMC/BlueCoat), network protocols, and security architecture.
4. Strong infrastructure knowledge, e.g. interactions between filers and windows file clusters, SMTP routing, network traffic routing, web proxies, Active Directory.
5. Working knowledge with compliance and regulation standards such as SOX, PCI, HIPAA.
6. Working knowledge of privacy concepts and regulatory requirements domestically and globally, e.g. GDPR, Canadian Privacy Act, CCPA.
7. Working knowledge of common attacks and vulnerabilities.
8. Working knowledge of SharePoint and other document repository technologies.
9. Working knowledge of network, endpoint, and email encryption technologies.
10. Working knowledge of Oracle or similar database platforms.
11. Working knowledge of Information Risk Management principles.
12. Strong understanding of data governance including protection, classification and disposition strategies.
13. Demonstrate ability to engage in hands-on implementation of software technology.
14. Proficient at Written, Verbal and Presentation Skills across all organizational levels (local language / English).
15. Possess strong technology troubleshooting skills.

#LI-REMOTE

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

Broadcom Inc. (NASDAQ: AVGO) is a global technology leader that designs, develops and supplies semiconductor and infrastructure software solutions.