Senior Enterprise CSM - Remote, Growth & Scale Leader

Rockstar; Remote; CAD 70,000 - 90,000; Full time

Job summary

A growing healthcare technology company based in Canada is seeking a Customer Success Manager to enhance client relationships, support onboarding, and lead cross-functional projects. The ideal candidate is experienced in customer success, possesses strong leadership skills, and is motivated to thrive in a fast-paced startup culture. This role offers a competitive salary, flexible remote work options, and numerous growth opportunities.

Benefits

Highly competitive salary

Work from home

Paid Time Off

Comprehensive health plans

Culture of mentorship and learning

Qualifications

• 2-5+ years of experience in customer success or related roles.
• Demonstrated ability to achieve a high volume of work.
• Ability to inspire a team and build strong client relationships.
• Interest in healthcare and innovation.

Responsibilities

• Own the relationship with largest enterprise clients.
• Lead meetings to understand client needs.
• Contribute to cross-functional projects for scaling.
• Mentor the team and inspire high-velocity execution.
• Remove process roadblocks for the Customer Success team.

Skills

Operational excellence

Leadership skills

Attention to detail

Initiative in ambiguous situations

Process improvement

Job description

A growing healthcare technology company based in Canada is seeking a Customer Success Manager to enhance client relationships, support onboarding, and lead cross-functional projects. The ideal candidate is experienced in customer success, possesses strong leadership skills, and is motivated to thrive in a fast-paced startup culture. This role offers a competitive salary, flexible remote work options, and numerous growth opportunities.