Remote SaaS Customer Success Manager - Growth & Retention

leap tools; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading tech company in Canada is seeking a Customer Success Manager to oversee the post-onboarding lifecycle for SMB customers. The role involves ensuring customer retention and engagement with key metrics. Ideal candidates will have 1-2 years of experience in a B2B environment and be skilled in engaging C-suite executives. This position offers remote work flexibility and opportunities for career growth.

Benefits

Generous time off

Work-from-home stipend

Career advancement opportunities

Qualifications

• 1-2 years of experience in a B2B Customer Success role.
• Direct experience managing a book of business.
• Engaging C-suite executives professionally.

Responsibilities

• Manage the post-onboarding customer lifecycle for SMB customers.
• Be responsible for key metrics such as Customer Health, Retention, and Expansion.
• Serve as the voice of customers internally with product, sales, and leadership.

Skills

Customer Health Management

Retention Strategies

Customer Engagement

Google Workspace

Salesforce

Job description

A leading tech company in Canada is seeking a Customer Success Manager to oversee the post-onboarding lifecycle for SMB customers. The role involves ensuring customer retention and engagement with key metrics. Ideal candidates will have 1-2 years of experience in a B2B environment and be skilled in engaging C-suite executives. This position offers remote work flexibility and opportunities for career growth.