Remote Guest Recognition Specialist

Four Seasons; Toronto; Remote; CAD 40,000 - 50,000; Full time

Job summary

A global luxury hotel management company is seeking a Corporate Guest Recognition Specialist for a remote role based in Ontario. This position involves managing guest profiles and ensuring adherence to service levels. Strong customer service and organizational skills are essential. Ideal candidates have a diploma and experience in hotel reservations or guest recognition. Contract duration is 12 months, working 35 hours per week, Tuesday to Saturday.

Qualifications

• Minimum High School Diploma, Post-Secondary Diploma preferred.
• 1-2 years of experience utilizing guest reservations and operations software.

Responsibilities

• Maintain and manage accurate guest profiles.
• Respond to hotel profile related tickets.
• Identify issues within Guest Recognition systems.

Skills

Self-starter

Strong customer service skills

Ability to communicate effectively

Organizational skills

Education

High School Diploma

Post-Secondary Diploma

Tools

Microsoft Office

Salesforce

Opera ORS/PMS

Job description

A global luxury hotel management company is seeking a Corporate Guest Recognition Specialist for a remote role based in Ontario. This position involves managing guest profiles and ensuring adherence to service levels. Strong customer service and organizational skills are essential. Ideal candidates have a diploma and experience in hotel reservations or guest recognition. Contract duration is 12 months, working 35 hours per week, Tuesday to Saturday.