Order Management Representative

Allegion; Remote; CAD 50,000 - 65,000; Full time

Job summary

A leading security company is seeking an Order Management Representative to process incoming orders and assist clients with inquiries. This remote position requires excellent communication skills, attention to detail, and a minimum of two years of customer service experience. The successful candidate will modify orders, monitor accounts, and work with internal teams to resolve issues. Candidates who meet some but not all qualifications are encouraged to apply. A competitive salary and benefits package will be offered.

Benefits

Health, dental and other insurance coverage

Employee discounts

Tuition reimbursement

Paid time off

Community involvement opportunities

Qualifications

• Minimum 2 years related customer service experience required.
• Order Entry experience (manual, EDI).

Responsibilities

• Process all incoming orders from customers.
• Modify customer orders in the business operating system.
• Act as consultant to advise basic product applications.
• Monitor customer accounts daily to avoid issues.
• Gather information for measurement, analysis and reporting.

Skills

Communication skills

Detail oriented

Problem solving

Team player

Excellent computer skills

Education

Post-Secondary Education preferred

High School Diploma or equivalent

Bilingual (French/English)

Tools

Microsoft Office

AS400

Job description

Overview

Creating Peace of Mind by Pioneering Safety and Security. Allegion helps keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. In 2024 we were awarded the Gallup Exceptional Workplace Award, recognizing the most engaged workplace cultures in the world.

Order Management Representative - Remote Ontario

(Candidate will need to reside in Ontario)

What You Will Do

• Process all incoming orders from Canada customers, via email/fax and EDI big box stores. Often communicate directly with customers via phone, e-mail, fax or mail to identify and resolve a wide variety of issues and inquiries on their orders regarding products, pricing, order fulfillment, customer programs, and corporate policies.

• Modify customer orders in the business operating system.

• Act as consultant to advise basic product application.

• Represent the organization daily through customer contact and relationship-building.

• Monitor customer accounts daily to proactively avoid customer issues.

• Work with internal departments to enable accurate account management and resolution of customer issues.

• Gather information for measurement, analysis and reporting.

• Make all necessary entries in the business systems to support company processes.

• Meet all service level agreements as set by management.

• Adhere to all Allegion Canada Inc. policies and procedures including Health and Safety.

• Perform all other duties as assigned.

• Be able to do overtime on occasion.

What You Need to Succeed

• Ability to communicate in a professional, positive, courteous manner at all times with all levels of customers, clients, visitors and employees.

• Must be detail oriented.

• Ability to learn/grasp complex and a large variety of product offerings.

• Experience working in a large matrix organization.

• Understand basic customer needs and expectations to provide timely and accurate resolution to requests.

• Ability to effectively communicate solutions to customers in ways they can understand and implement.

• Self-motivated with ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframes.

• Excellent written and verbal communications skills with the ability to apply problem solving techniques.

• Excellent computer skills with proficiency in Microsoft Office applications and manufacturing operating systems (AS400) is an asset.

• Team player.

• Ability to travel 25% for training purposes.

Education

• Post-Secondary Education preferred. High School Diploma or equivalent required.

• Bilingual (French/English) an asset.

Experience

• Minimum 2 years related customer service required / industry experience required.

• Order Entry experience (manual, EDI).

Why Work for Us?

Allegion is a Great Place to Grow your Career if:

• You’re seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.

• You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.

• You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

• You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

What You’ll Get from Us

• A commitment to Diversity, Inclusion & Belonging: making a difference and leading with purpose

• High energy, influential, cross collaborative team environment

• Opportunities to leverage your unique strengths through Clifton Strengths testing and coaching.

• Customized individual development plans and growth maps to help you unlock your full potential and career graph with Allegion.

• Competitive base salary

• Health, dental and other insurance coverage, helping you "be safe, be healthy"

• Tuition Reimbursement

• Employee Discounts

• Community involvement and opportunities to give back so you can "serve others, not yourself"

Compensation

This range is provided by Allegion. Your actual pay will be based on your skills and experience.

• The expected Total Compensation Range: $50,000-$65,000. The actual compensation will be determined based on experience and other factors permitted by law.

• Bonus Eligible: Yes, 5% Local Incentive Discretionary

• Equity Eligible: No

• Holiday & PTO Pay Eligible: Yes

• Overtime Eligible: Yes

Additional Disclosures

• Is this for a current vacancy: Yes

• AI is not used in applicant screening or selection.

Apply Today!

Join our team of experts today and help us make tomorrow’s world a safer place!

Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.

EEO and Accommodations

Allegion is committed to building and maintaining a diverse and inclusive workplace. We embrace all differences and are committed to providing accommodations for persons with disabilities. If you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team. Equal opportunity and affirmative action employer. Privacy policy applies.