Customer Experience Representative

dbrand Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading technology firm is seeking a Customer Experience Representative for a 10-month contract in Mississauga. This role offers the opportunity to work remotely after training while providing exceptional pre- and post-purchase support using the Gorgias platform. The ideal candidate will be detail-oriented, innovative, and possess strong communication skills. As a key part of a fast-paced team, you'll help create unique brand experiences while driving customer satisfaction. The position pays $20.00 per hour, with potential for extension.

Qualifications

• Exceptional spelling and grammar skills.
• Strong written and verbal communication abilities.
• Self-sufficient, organized, and proactive attitude.
• Ability to solve complex problems logically.
• Understanding of internet culture and smartphone technology.

Responsibilities

• Provide exceptional customer support via the Gorgias platform.
• Identify data trends to drive improvements.
• Create unique brand experiences for customers.
• Attend meetings to stay updated with other departments.
• Contribute to a culture of excellence.

Skills

Agility

Analytical thinking

Collaboration

Curiosity

Discipline

Enthusiasm

Innovation

Attention to detail

Persistence

Reliability

Education

Relevant degree or diploma in Customer Service

Tools

Gorgias

Job description

Customer Experience Representative (10 Month Contract)

Department: Customer Experience

Employment Type: Full Time

Location: Mississauga

Compensation: $20.00 / hour

Description

This is a 10‑month contract position beginning in March with the potential for extension based on business needs. The role is fully remote after training but will require you to be in person at our Mississauga HQ for between one to two weeks for onboarding.

The position works Wednesday – Sunday. You will use the Gorgias customer experience platform to provide immaculate pre‑purchase and post‑purchase support to our multicultural customer base.

As part of our brand, you will create unique brand experiences—whether that means a tasteful meme, a custom‑tailored cake, or a clever response that embodies our playful tone.

The Characteristics

• Agile: You’re nimble and adaptable to rapid changes.
• Analytical: You make decisions driven by data and master the tools to surface insights.
• Collaborative: You value purposeful meetings and the contributions of your coworkers.
• Curious: You are eager to learn new concepts and master new skills.
• Disciplined: You never let details slip, understanding that each detail shapes the bigger picture.
• Enthusiastic: You show contagious passion for outstanding customer experiences.
• Innovative: You develop new approaches to complex problems.
• Perfectionist: You persist until the smallest detail is optimized.
• Persistent: You keep moving forward despite obstacles.
• Reliable: You keep promises and work effectively without oversight.

The Responsibilities and Qualifications

In order to make a positive impact as part of our team, your focus in this role will be:

• Providing customers with an immaculate pre‑purchase and post‑purchase experience via the Gorgias platform.
• Surfacing data from our CX platform, identifying trends, patterns, and opportunities, then using those insights to drive positive changes.
• Thinking outside the box to create one‑of‑a‑kind brand experiences for our customers.
• Keeping up to date with other departments by attending meetings and checking our internal communication platform.
• Contributing to and furthering our culture of excellence.

If you find a box you can’t check, stop reading and look for a company that demands less from its CX team.

• A degree, diploma, or a wealth of experience in Customer Service.
• Impeccable spelling and grammar; you are a confident and exacting writer.
• A robust communication style, with exceptional written and verbal skills.
• Detail‑oriented, self‑sufficient, resourceful, organized, and proactive.
• The instinct to help teammates thrive and openness to learn from their experiences.
• Your favourite smartphone brand is “extortion”. This is non‑negotiable.
• The ability to solve complex problems through logic and the use of Google.
• Commitment to long‑term growth and learning opportunities.
• Insights and engagement with the current state of internet culture and smartphone technology.

The Moment of Truth

This role is a 10‑month full‑time contract with the possibility of extension and pays $20.00 per hour. While it is fully remote, you will be required to travel to our Mississauga HQ for training.

Still think you have what it takes to thrive in our agile, high‑growth, fast‑paced environment?

You’re welcome to prove us wrong.

When prompted for a Personal Summary during the application process, ensure your response is no more than 500 words and convinces us that you are the perfect fit.

We will not review or reply to applications that do not meet these criteria. Consider yourself warned.