Clinical Manager

Shoppers Drug Mart; Remote; CAD 80,000 - 110,000; Full time

Job summary

A leading retail pharmacy in Canada is seeking a Clinical Manager for their Virtual Care team. The role involves managing nursing staff, ensuring high-quality service delivery, and refining operational procedures. Ideal candidates should be registered nurses with leadership experience in clinical settings. The position offers a competitive salary range of $80,000 - $110,000 annually, in addition to various employee benefits including discounts and professional development opportunities.

Benefits

Competitive salary

Health benefits

Employee discounts

Training and development opportunities

Qualifications

• 7 or more years of direct clinical experience.
• Minimum of five years of previous supervisory experience.
• Previous virtual care leadership experience is an asset.

Responsibilities

• Manage the Nursing team for virtual care.
• Lead, mentor, and coach professional Nurses and Dietitians.
• Monitor and refine services for cost effectiveness.
• Coordinate training for new staff.
• Ensure high quality customer service and adherence to policies.

Skills

Registered nurse with a current license

Direct clinical experience

Leadership experience

Excellent communication skills

Organizational skills

Education

BScN preferred

Job description

Overview

Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Role

Clinical Manager, Virtual Care - Remote

Location: Virtual

Why work at SHN / Shoppers Drug Mart

Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves on having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks!

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless!

Role purpose

The Clinical Manager is responsible for managing the Nursing team on virtual care. The Clinical Manager will provide operational oversight and ensure clinical team delivers excellence in customer service to patients seeking virtual care.

What you’ll do

• Lead, mentor and coach a team of professional Nurses, Nurse Practitioners and Registered Dietitians – nationally, ensuring they have the support and tools necessary to provide excellent patient care.
• Continually monitor, evaluate and refine services to maximize cost effectiveness of service delivery model to ensure best practice patient care and program delivery.
• Forecast and allocate resources to support geographical needs of the program.
• Manage scheduling for multiple colleagues.
• Responsible for the planning and coordination of the training of all new staff and to maximize the effectiveness of each individual through further training opportunities as required.
• Work collaboratively with clinical leadership in the development of required operational procedures, work instructions and ensure the team adheres to company policy and procedures.
• Establish performance standards, drive execution and monitor achievement of all case management activities including all patient, clinic calls and interactions.
• Review and approve clinical expenditures.
• Participate as a key member of the clinical leadership team.
• Represent the clinical team as a subject matter expert in business development opportunities.
• Work collaboratively with all business units.
• Ensure effective use of resources, anticipate and lead change initiatives to strengthen team processes.
• Align all team efforts to deliver high quality customer service, professional and complete recording and reporting.
• Act as a delegate for the Senior Manager, Clinical Services when required.
• Manage and deliver on business objectives defined for the Virtual Care Team.
• Maximize service delivery by establishing and measuring metrics.
• Drive continuous quality improvement for each team member.
• Identify program improvement suggestions in keeping with Client Marketing Strategy, and assist teams with delivering success on these strategies.
• Participate as required in client meetings.

What you will need

• Registered nurse with a current license in the province(s) of employment, BScN preferred
• 7 or more years of direct clinical experience; a minimum of five years of previous supervisory experience leading a team of professional nurses
• Previous virtual care leadership experience is an asset
• Previous oversight of clinician scheduling preferred
• Excellent written and spoken communication skills in English (bilingual French/English is an asset and may be required depending on territory)
• Knowledge of Canadian and provincial health systems; provincial regulatory requirements and Specialty Pharmacy services
• Excellent written and verbal communication skills; proficient in computer use; excellent customer service skills
• Strong organizational skills with the ability to multitask and adapt to a changing, fast paced environment with multiple priorities
• Some travel may be required, use of an insured automobile for work and a valid driver’s license

How you’ll succeed

At Shoppers Drug Mart, we are always looking for great people to strengthen our culture. We believe that exceptional people embody our values, are authentic, build trust and create connections.

If this sounds like you and you're open-minded, receptive to change, and ready to take on the challenges of a dynamic retail work environment, apply today.

Employment details

Employment Type: Full-time

Type of Role: Regular

Shoppers Drug Mart views diversity in Canada as a national pride and strength. Our priority is to reflect the growing diversity of our country through the people hired, our corporate culture and our products. Accommodations are available upon request for people living with disabilities during the recruitment, assessment, and post-employment process.

In addition, we believe in complying with the law. Compliance with laws is part of our Code of Conduct, which outlines the expectations of our customers and stakeholders of us.

Additional notes

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l’embauche: $80,000.00 - $110,000.00 per year. This posting is for a newly created position. The Company uses artificial intelligence for screening, assessing and/or selecting applicants for this position.