puestos de Virtual en Canadá

Status:Full Time

Hours:Monday to Friday; 35 hours/week

Home Campus:IAHS (hybrid work arrangements available)

Rate of Pay:Payband H (Starting Rate: $36.29 per hour)

Posting Date:June 23rd, 2025

Closing Date:June 27th, 2025 at 7:00pm EST

Preference will be given to qualified employees within the Full Time Support Staff bargaining unit, Appendix D(6 consecutive months in Appendix D status) and RPT employees who have passed probation at Mohawk College.

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

Reporting to the Director of the Marinucci Family Centre for Professional Advancement (CPA) and Continuing Studies (CS), the Academic Technology Support Specialist plays a pivotal role in supporting the integration and effective use of educational technologies across the portfolio. The incumbent provides timely, multi-modal support—via phone, email, virtual meetings, and in-person consultations—to faculty, staff, and students, guiding them in the use and implementation of digital learning tools. A key responsibility includes front-end and back-end administration of the Canvas Connect learning management system (LMS), including triaging and responding to student inquiries through a general support email.

Working in close collaboration with faculty and subject matter experts (SMEs), the incumbent supports the design, development, and maintenance of online, hybrid, hyflex, and remote courses and programs. These offerings are aligned with adult learning principles and responsive to workforce and employer needs. The role involves advising faculty on the integration of digital learning technologies, including simulation-based learning and gamification, with a particular focus on the unique training models employed by the department. The incumbent also contributes to the creation of interactive media, digital learning assets, and efficient workflows that enhance the quality and scalability of virtual program delivery.

In addition, the incumbent provides technical oversight and coordination of academic systems and platforms used within the Continuing Studies portfolio. This includes monitoring system performance, supporting administrative needs, and ensuring a seamless user experience. The role also involves researching, testing, and recommending emerging technologies to enhance teaching and learning. The incumbent conducts training sessions for faculty on the effective use of educational technology tools, fostering a culture of innovation and continuous improvement in digital pedagogy.

Ultimately, the Academic Technology Support Specialist serves as a key enabler of high-quality, technology-enhanced learning experiences at Mohawk College, ensuring that faculty are equipped to deliver engaging, accessible, and future-ready education.

What you’ll be doing:

Learning Technologies Support and Training / Systems Training and User support

• Provides responsive on-demand support in person and by phone, email and chat to end users of learning technologies including but not limited to D2L, Canvas Connect, H5P, NearPod, MyCanvas (integration), , Kaltura etc. (new emerging technologies ).
• Provides technical expertise to support asset creation in consultation with faculty.
• Provides recommendations to faculty on existing learning technologies and tools to be used in specific situations or to remedy specific issues.
• Through administrative access to teaching and learning tools such as the LMS, assist faculty, staff, and learners with problems that surface in a quick and efficient manner.
• Design Canvas Connect course shells for new programs in collaboration with faculty.
• Responsible for blueprint and course shell creation and maintenance for all Canvas Connect courses.
• Creates and maintains Canvas Connect onboarding and training course for new faculty.
• Maintain Canvas Connect Catalogue of CPA courses/programs.
• Maintain CS Homeroom Shells in both MyCanvas and D2L/Brightspace.
• Support the enrollment of learners to courses by managing program listings, promotional codes and viewing enrollment/learner analytics.
• Provides recommendations to faculty on existing learning technologies and tools to be used in specific situations or to remedy specific issues.
• Prioritizes support requests and determines if the request needs to be escalated to CTL-I. (i.e. pedagogy, MyCanvas troubleshooting).
• Assist with the integration of these created assets into LMS platforms by providing instructional resources and one-on-one meetings as needed.
• Connect with faculty at project inception, regular follow-up points, and responsive/on-demand support by video conference, phone, email, or chat.
• Create and delivers learning technology demonstrations/workshops to Faculty and outside partners / prospective partners.
• Create self-serve training videos and resources for faculty and students to improve the quality of their interaction with the learning material.
• Use technical expertise, collaborate with all stakeholders to identify and provide recommendations on existing learning technologies and tools to be used in specific situations or to remedy specific issues.
• Communicate with Subject Matter Experts (SME) regarding technical issues in courses, assists with acute troubleshooting and coordinates and/or trains the faculty in how to fix the issue.
• Provide orientation, technical training, coaching and support to programs and individual faculty and staff; demonstrates the use of digital tools.
• Create and provide templates to ensure a predictable experience and assist faculty in the co-creation process.
• Supports learners (students) with Canvas Connect and account inquires.
• Systems Training and User Support and s ystem maintenance.

Develop and maintain training materials, job aids, reference guides and deliver training to CE Staff, and other college staff as required.

• Informs system users about upcoming upgrades and/or changes.
• Troubleshoot issues reported by users and liaise with Mohawk College’s Information Technology (IT) department or vendor as required.
• Support CE registration platform (Destiny One) upgrades by consulting with Mohawk College’s IT department (i.e. Full Stack Developer) or vendor as required, participating in design, testing and implementation.
• Implements enhancements for the online registration experience for staff and students.
• Enable/disable and modify templates for emails automatically sent by the Destiny one system to staff and students based on direction from team.
• Development and Maintenance of Virtual/Remote Educational Assets.
• Develops and delivers training sessions, workshops, one-on-one sessions.
• Create, design, adapt and maintain multiple D2L, Canvas and Canvas Connect course shells for courses and programs in collaboration with staff.
• In consultation with faculty as subject matter experts, support creation of virtual/remote teaching resources, assets, and learning modules/objects.
• Re-develop traditionally delivered materials to virtual/remote experiences.
• Implement Universal Design for Learning (UDL) principles.
• Meet or exceed Web Content Accessibility Guidelines (WCAG 2.1 AA) and AODA legislative requirements.
• Continuous improvement of services offered.
• In consultation with the simulation design team (faculty simulation lead, Simulation Technologists, external virtual simulation vendor i.e. Affinity, and other Digital Learning Technicians) conduct simulation creation including scripting, storyboarding, filming, editing, building and review of final product for programs.
• Coordinating production of multimedia materials.
• Create and maintain handbooks in Pressbooks and/or PDFs as reference material for learners/faculty.
• Develop and maintain self-serve digital resources to support online learners including end-user guides, videos, animated gifs, etc. or add existing guides that have already been created by CTL-I.
• Create and maintain multimedia applications, including digital imagery, video, and websites, and other digital resources, for use by faculty, staff, and students. Platforms used include, but are not limited to: Articulate (Rise & Storyline 360), Affinity Learning, , Adobe Creative Suite, , Microsoft Office 365, Pressbooks, Canva, Visible Body, Virtual Escape Rooms and games, Miro, Thinglink, iMovie, , 360 media (images, video, and editing).
• HTML/CSS additions and updates.
• Review previous deliveries to improve them for future cohorts.
• Canvas and General Resources to create, provide, and maintain Mohawk branded templates and adding resources such as land acknowledgement, student technological resources and consent forms.
• Updating and maintaining existing digital learning assets in MyCanvas and elsewhere, including editing html page formats, fixing broken items (links, images, videos, etc.), applying templates to existing courses, adding images and other items to course pages, and generally monitoring and supporting online course quality.
• Assisting subject matter experts, program admin, CTL staff, and other college support staff in the building of new MyCanvas and OntarioLearn courses. Copying SME content into course Page templates, formatting quiz questions for upload via Respondus, adding internal links between course items, and other related tasks.
• Collaborating with Administration, faculty and content experts.

Continuing Studies (CS) Registration Platform (Destiny One)

• Point of contact and coordinator for all CE Registration platform-related activities and issues. This involves communicating and collaborating with internal partners such as Mohawk College’s Information Technology (IT) department, Continuing Education team, and Continuing Education (CE) Registration and other Academic departments. Additionally, Mohawk College’s Finance department, and various internal and external stakeholders that have intersection with CE Registration Platform.

Continuing Studies Course Registration Number (CRN) Creation and Data Verification

• Communicates the CRN creation schedule to CE team.
• Maintains CE staff roles with appropriate permissions. Including ensuring staff workstations are set up for CE CRN creation database.
• Ensures CRN creation database is set up each term for input, including verifying fees are calculating correctly.
• Creates/updates/maintains a SharePoint site for dissemination of all process documents and timelines.
• Liaises with the Registrar’s Office to verify fee schedules.
• Clones’ records for PLAR.
• Supports non- CE CRN Creation request form that request CRN creation.
• Provides guidance and troubleshooting support for CE database users by assisting with non-traditional submissions, database problems, etc.
• Provides training and technical guidance as required in both formal and informal settings.
• Verifies all CRN creators are using appropriate combinations of controller codes, detail codes, and funding flags. Troubleshoots any inaccuracies or errors.
• Supports non-CE areas in the creation of Controller Codes and ensuring that CRN database is set up for non-traditional fee structures. Creates process documents for CE team and non-CE area.
• Maintains the room inventory database ensuring currency and accuracy of room attributes.
• As required, adjust records for special course offerings directly in the CE CRN database.
• Data Validation and Upload –CE CRNs are uploaded to Banner each term prior to registration opening.
• Collaborates with the Enterprise Systems Strategy team to assess the necessary modifications to the CRN Creation database.

Administration and Coordination

• Create and adapt workflow processes to increase efficiency of CPA programs.
• Supporting programs and individual CS faculty in the use of technology for teaching with explicit concern for learning outcomes.
• Collaborate with faculty to identify gaps to support the unique program and learning needs of the Centre for Professional Advancement.
• Developing, installing, exploring, and testing new and emerging products, platforms, and methods within pilot projects.
• Maintaining currency with digital technologies and hardware.
• Responding to requests from administration and program coordinators to create customized plans to improve the quality of curriculum in remote/virtual learning environments.
• Catalogue created assets and resources for future use across stakeholders.
• Planning and tracking for larger projects, including coordinating production of multimedia materials and helping to ensure projects are delivered on time and within budget under direction of manager.
• Supports the creation and maintenance for CPA and CS website changes and LinkedIn.
• Provides support, maintenance and guidance of Continuing Studies resources site in WordPress site.
• Maintain web page layout, graphics, monitors best practices through site improve reports and make changes based on Marketing’s suggestions.
• Create and maintain CPA branded documents, Expressions of Interest using Canva and adobe if necessary.
• Reviewing MyCanvas and OntarioLearn courses each semester to ensure they met standards and have the required components.
• Supporting programs and individual CS faculty in the use of technology for teaching with explicit concern for learning outcomes.

Other Duties as Assigned

• Track grades and program success stats.
• Backup priority/time sensitive activities for Project Support Officer and Project Specialist.

What you’ll bring to the role:

• A minimum of a 3-year diploma / degree in Business/Office Administration, Computer Studies, or similar field; with emphasis or focus on technical systems and education or a combination of education and experience related to digital learning technology.
• Less than one (1) year practical experience with: remote-virtual learning technologies/design, development, delivery and evaluation of user training/consultation and client service supporting multiple levels within an organization/design and development of digital learning technology (H5P, NearPod, Kaltura etc. (new emerging technologies).
• Proven application of AODA and WCAG 2.1 principles to creation of accessible documents, resources, assets, learning objects, and websites.
• Experience with website builders on Wordpress/Drupal.
• Demonstrated ability to design, develop, and deliver training and workshops.
• Ability to communicate technical processes in clear and understandable language graphically, verbally and in writing.
• Knowledge of relational databases and student information systems, preferably with Destiny One, Banner (student and HR modules) and Microsoft Access.
• Proficiency in maintaining and updating Microsoft Access, covering basic intermediate.
• Familiarity with AODA (Accessibility for Ontarians with Disabilities Act) standards concerning web assets and forms.
• Strong familiarity with Microsoft Teams and SharePoint.
• Web editing and knowledge of HTML is required.
• Practical experience initiating work, managing projects, problem solving, working independently, prioritizing work, multi-tasking.
• Advanced analytical skills and exceptional time-management.
• Excellent verbal and communication skills are required to deliver technical expertise in a clear, understandable manner to a variety of users with differing abilities and understanding.
• Experience using a range of learning technologies, especially the college’s LMS (MyCanvas and Brightspace/Desire2Learn).
• Minimum three years (3) of customer service experience.
• Working in an office environment with demonstrated problem solving skills.
• Working in a time sensitive deadline driven environment with an elevated attention to detail.
• Working independently and in a team environment.
• Working in a role with diverse responsibilities and knowledge base.
• Extensive expertise in using various software applications, such as Word, Excel, and Adobe Acrobat.
• Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility.
• The ability to communicate and work effectively with diverse students, employees, and communities.

What we offer:

• Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College.
• 93% top up of maternity and parental leave pay for 52 weeks.
• Progressive vacation plan starting with 15 vacation days plus annual holiday closure.
• Access to Employee Family Assistance Program including counselling services, financial literacy services, nutrition advice and more.
• Comprehensive benefits package including health, dental, vision, paramedical services (massage therapy, acupuncture, naturopath, psychotherapy and psychology), short-term and long-term disability.
• Ability to take courses at a reduced rate for employees and dependents.

To find out more about working at Mohawk College, please visit:

https://www.mohawkcollege.ca/about-mohawk/careers-at-mohawk

We are committed to reconciliation and nurturing an inclusive, diverse, equitable, and accessible (IDEA) environment for everyone who learns and works at Mohawk College. We welcome applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

The College is committed to fostering inclusive and barrier-free recruitment and selection processes. If you require accommodation during any stage of the recruitment process, please contact Human Resources.

To learn more about Mohawk College’s commitments, please visit the Mohawk College strategic plan webpage:

https://www.strategicplan.mohawkcollege.ca/